Your client demands major design changes post-approval. How can you ensure the project stays on track?

ssess the impact of the changes on scope, timeline, and budget, then update the project plan and secure client approval. Adjust resources and inform your team, while closely monitoring progress and managing risks. Document everything and review the plan regularly.

To keep the project on track despite major design changes, first, review the scope and implications of the requested changes. Communicate clearly with your client about the impact on budget, timeline, and overall project goals. Document any changes in writing and adjust contracts accordingly. Reassess the project plan and make necessary adjustments to accommodate the new requests while managing expectations. Regularly update the client on progress and potential delays. Effective communication and flexibility will help maintain the project's momentum and ensure successful completion.

Approach the situation with a positive attitude. Recognise that design changes are a natural part of the process and an opportunity to refine the project. Maintains Positive Client Relations: Set the tone for interactions with your client. A calm and professional approach helps to foster trust and maintain a positive working relationship. Facilitates Effective Communication: Staying composed allows you to communicate more clearly and effectively. This is important for explaining the implications of changes and negotiating solutions. Enhances Problem-Solving: When you approach the situation calmly, you are better able to think critically and creatively, which is essential for finding practical solutions to accommodate the changes.

Determine how the requested changes will affect the project’s budget, timeline, and overall design. Recognize potential issues that may arise from the modifications and how they could impact other aspects of the project.

In a renovation project, a client requested major changes that included reconfiguring the layout and upgrading materials. These alterations impacted the timeline and budget significantly. After assessing the situation—consulting contractors, suppliers, and cost estimators—I discovered the changes would delay the project by three weeks and increase costs substantially. I presented a detailed report to the client outlining the new timeline, budget implications, and alternative options. The client appreciated the transparency and chose to proceed with the changes, adjusting the project scope accordingly. This approach helped manage expectations and maintain a positive working relationship.

From the start this should be avoided. Having a clause in the contract that allows for some changes up to a percentage of work within an established budget is one way to go with this. I've seen some clients taking advantage of this missing clause not being in the contract and asking for crazy number of changes. If in the worst scenario, then costs need to be put on table, reflecting additional time allowance/hourly costs for the changes to occur, project delay, etc.. Sometimes client can be stubborn and won't agree to new terms... thus you would require sub-contracting to get the job done in time.. it will be a nightmarish project, but a good lesson to know how to handle the next project.

Update the design and project plans to incorporate the changes, ensuring all revisions are feasible and align with the project's goals. Make necessary adjustments to contracts, budgets, and schedules to reflect the new scope.