Last updated on
2024年9月27日
Your client demands 24/7 availability. How do you maintain a healthy work-life balance?
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In a world where clients expect round-the-clock service, striking a balance is crucial. Here's how to set healthy limits:
- Discuss and agree on reasonable response times to avoid the expectation of instant availability.
- Utilize out-of-office messages and scheduling tools to manage communication outside business hours.
- Prioritize self-care by setting non-negotiable times for rest and personal activities.
How do you handle the pressure of constant client demands while maintaining your own well-being?
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When a client demands 24/7 availability, it’s important to set clear boundaries from the start. Communicate your working hours and manage expectations by offering alternatives for urgent situations. Prioritize effective time management and delegate tasks when possible. While being flexible is key, maintaining a healthy work-life balance ensures long-term productivity and well-being, allowing you to provide better results without burnout.
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"You teach people how to treat you by what you allow, what you stop, and what you reinforce." –Tony Gaskins Her's some tips for a healthy work-life balance: Set Clear Boundaries: Politely but firmly communicate your working hours and availability upfront, ensuring expectations are aligned from the beginning. Offer Alternatives: Suggest solutions like regular check-ins or designate someone for urgent after-hours issues to address their concerns without sacrificing personal time. Prioritize Communication: Be transparent about your commitment to delivering quality work within reasonable hours, emphasizing that balance improves performance and client satisfaction.
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When a client demands 24/7 availability, it’s like asking your phone to run on 1% battery all day—it’s just not sustainable! At LYFE15, we believe in providing personal, human touches and attention, while also teaching our clients how to leverage AI delegation for round-the-clock support where appropriate. We coach on setting clear standards and boundaries, ensuring these are communicated upfront. After all, a sweet preframe is better than a bitter reframe! Harmony is achieved by blending personalized service with smart technology, making everyone happy without burning out.
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Context is everything with this one. Are you providing a medical system or something similar which is used 24/7 and could cause significant disruption to your client's business or even loss of life if something goes wrong? If yes, establish an on-call rota so there's always someone available, ideally giving your client two points of contact to cover all eventualities. If not, be sure to clearly communicate your working hours and consider formally outlining response times with SLAs.
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Where’s my client on the IC? Why does he need 24/7 access? Our very first conversation will be about that and it'll be a great breakthrough for him already.