Your business partner and key client are at odds. How do you navigate this conflict effectively?

Nos últimos anos passei por algumas situa??es dessas e para resolver isso foi necessário alguns passos: 1. Entender o contexto completo: o planejamento estratégico do cliente, como o projeto em andamento afeta a estratégia, o escopo contratado, como o escopo foi construído e os gaps encontrados. 2. Com o time interno, compartilhe os dados levantados e simule solu??es de contorno olhando o ecossistema / arquitetura do cliente como um todo. 3. Chame o parceiro de negócio para conversar e mostre os pontos mapeados, as possíveis solu??es de contorno e os impactos no contrato atual. Com um plano de a??o consistente (atividades, prazos, metas, controles e ganhos) agende a reuni?o de alinhamento com o cliente.

Partner and Client: A Match Made in Chaos! Channel Your Inner Diplomat: Become a master negotiator, walking a tightrope between two egos. Embrace the Role of Therapist: Listen, empathize, and offer tissues (figuratively speaking). Create a Distraction Plan: Introduce a fluffy kitten or a magic trick to lighten the mood. Invoke the Higher Power of Donuts: Sugar-coated solutions can be surprisingly effective. Practice the Art of Silent Treatment: Sometimes, the best approach is to let them battle it out. Remember, every conflict is an opportunity for growth (or at least a good story)!

Navigating conflicts between your business partner and a key client requires careful diplomacy and effective communication. Here are a few tips to help you address this situation: Listen actively: Hear out both parties to better understand their perspectives and concerns, allowing you to identify common ground and potential solutions. Find compromise: Look for creative solutions that meet the needs of both parties, prioritizing the long-term success of your business while preserving the relationship with your client.

While I feel it important to "hear" both sides. Your partner has to take responsibility that they caused the situation. The question you and your partner should be asking is "What did I (we) do that caused the client to be in conflict?"

Been there, will probably be there again. It's about communication and it's a negotiation, whether you like it or not. Focus on figuring out what is motivating the other side (it's not usually what is said first). If you have a strong, trust built relationship, you should be able to overcome any disagreements. Most of the time with these sort of situations, the relationships actually ends up stronger because of it.

Dialogue with the client is a must. You can be behind the scenes and coach or advise your partner, but the partner must be the one to reach out, listen, and take action to correct the situation.

You may have to give it time. Establish that this should be a strategic conversation. If things start to get emotional, take some time away to reassess. Come back to it when things have cooled down. Rome wasn't built in a day and this doesn't have to be figured out in a day either. No matter how urgent it feels.

I once fired a client because it was clear they were abusing my Team and a partner. It was clear to me that the client was causing a conflict, I spoke to them and told them we did not wish to continue our relationship. One can evaluate the interests of both parties and look to see how to resolve, but in the end, if a client has a conflict, the company has to ask itself how this happened in the first place. If it is due to the actions of a partner, I would expect the partner to take responsibility and correct the situation, immediately. If it is due to the actions of the client, then I would expect our expectations to be conveyed to the clients, but also decide if we want that client in the future.

Know your ICP (Ideal Customer Profile). It will help you make better decisions, especially in challenging situations. ICP Questions to figure out: Which of these people do I love? Which of these people have spend the most amount of money with me? Which of these people had the highest operational profit from Which of these were the easiest to deliver on?

Navigating conflict between a business partner and a key client can be challenging, but proposing balanced solutions is key. From my experience, start by presenting options that address both parties' core concerns. For instance, suggest a phased implementation of the client's request, allowing time for your partner to adjust. Alternatively, propose a trial period for the client's demands, offering a review after a set time to assess impact. Another option could be a compromise on certain aspects of the project while prioritizing essential elements for both sides. By offering multiple solutions, you show flexibility and foster an environment where dialogue can lead to a win-win outcome.

Once an agreement is reached between your business partner and key client, implementing it promptly is crucial. From my experience, start by clearly outlining the agreed actions and setting realistic timelines for completion. Document these details and share them with both parties to ensure everyone is on the same page. Regular check-ins can help track progress and address any issues early. This approach not only prevents misunderstandings but also rebuilds trust and shows your commitment to resolving the conflict. By demonstrating reliability and efficiency, you strengthen both the partnership and client relationship.

Monitoring progress is vital after resolving a conflict between your business partner and key client. From my experience, regular check-ins are essential. Schedule updates with both parties to ensure the agreement is being followed and effectively addressing the issue. This helps catch any potential problems early and allows for timely adjustments. It also reinforces your commitment to maintaining strong relationships. By staying engaged and proactive, you show that you value both the partnership and the client, fostering long-term trust and cooperation.