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Your boss is not supportive. How can you get them to change their tune?

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If you work in customer experience, you know how important it is to have a supportive boss who understands your challenges, values your contributions, and helps you grow. But what if your boss is not supportive? What if they are dismissive, micromanaging, or indifferent to your needs and goals? How can you get them to change their tune and become a better leader for you and your team? Here are some tips to try.

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Thomas Sihlangu

Visionary Leader | Innovator | Driving Excellence in EV Controller ?? | Empowering Change, One Step at a Time | ??…
Kolece M.

1 Identify the root cause

The first step is to figure out why your boss is not supportive. Is it because they are overwhelmed, inexperienced, insecure, or have a different vision or style than you? Or is it because they have a personal issue with you, such as a clash of personalities, expectations, or feedback? Knowing the root cause can help you tailor your approach and address the problem more effectively.

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Thomas Sihlangu

Visionary Leader | Innovator | Driving Excellence in EV Controller ?? | Empowering Change, One Step at a Time | ?? Global Citizen | ?? Connector of Ideas & People | ?? On a Mission to Inspire Greatness.
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1. Understanding - Recognize their workload or company pressures as potential reasons for their behavior. 2. Rapport - Engage in friendly conversations and show appreciation for their guidance. 3. Feedback - Seek their input on projects to demonstrate a willingness to learn and improve. 4. Solutions - Propose ideas to address challenges they've mentioned, showing initiative. 5. Achievements - Keep track of positive feedback or successful projects to highlight your contributions. 6. Assertive communication -Express concerns about lack of support in a respectful, solution-oriented manner. 7. HR support -Consider involving HR if necessary for mediation or assistance.

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2 Communicate your needs

The next step is to communicate your needs clearly and respectfully to your boss. Don't assume that they know what you want or need, or that they will read your mind. Instead, use specific examples and data to show how their lack of support affects your performance, satisfaction, and customer outcomes. Explain what you need from them, such as more autonomy, recognition, guidance, or resources. And ask them what they need from you, too. Be open to listening and understanding their perspective, and try to find common ground and mutual benefits.

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Kolece M.
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This is a difficult one, but also a very valuable conversation to learn to navigate in both professional and personal life. If you stay silent things will fester, eat at you and affect your performance. Choose a time when you are not immediately upset and attempt to approach with kindness and curiosity. I say this because perhaps your boss is clueless as to how their behaviors or lack there of are impacting you. Be specific, share facts rather than and overflow of emotion. Define what has worked better for you in the past and ask if that is possible. Be prepared to hear no as a possible answer. If the result of the conversation does not align with what you need at least you know what to expect. Move on appropriately and politely.

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3 Seek feedback and improve

The third step is to seek feedback from your boss and use it to improve your skills, knowledge, and results. Don't take their criticism personally or defensively, but rather as an opportunity to learn and grow. Show them that you are willing to accept their input and act on it. Demonstrate your progress and achievements, and share your successes and challenges with them. By doing so, you can build trust, credibility, and respect with your boss, and show them that you are a valuable and reliable employee.

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4 Find allies and mentors

The fourth step is to find allies and mentors who can support you and advocate for you in your organization. These can be your peers, colleagues, managers, or external contacts who can offer you advice, feedback, encouragement, and opportunities. They can also help you navigate the organizational culture and politics, and influence your boss's perception and behavior. Seek out people who have a positive relationship with your boss, or who have faced similar situations and overcome them.

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5 Set boundaries and expectations

The fifth step is to set boundaries and expectations with your boss, and stick to them. Don't let them take advantage of you, undermine you, or ignore you. Be assertive and confident in your role, responsibilities, and goals. Say no when necessary, and don't be afraid to escalate issues when needed. But also be flexible and adaptable, and try to accommodate their requests and preferences when reasonable. By setting boundaries and expectations, you can protect your well-being, productivity, and quality of work.

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6 Consider other options

The final step is to consider other options if your boss is not supportive, and nothing seems to work. Sometimes, the best solution is to look for a different role, team, or organization that can offer you the support, growth, and fulfillment you deserve. Before you make this decision, weigh the pros and cons, and explore the possibilities and risks. And if you do decide to leave, do it gracefully and professionally, and don't burn any bridges. You never know when you might cross paths with your boss again.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Matthew Sellnow

Autism Advocate fighting for equality for other Autistic people.
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Here's how to approach your boss, work things out, and be presentable to your boss: 1) Ask to schedule a one on one with them. 2) To break the ice, ask them if anything is on their mind. 3) Regardless of their answer, tell them why you want to speak to them. 4) Be assertive with why you feel there's any tension. 5) Ask to see what the two of you could do together to find common ground of the workplace. 6) Make it clear your boundaries, expectations, and even any goals for the company and your boss. 7) Ask them of their boundaries, expectations, and their goals. 8) Tell them your plan of action. 9) If necessary, make an agreement sheet. And thank them for their time. Your boss(es) will appreciate all manners.

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Your boss is not supportive. How can you get them to change their tune?

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3

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1 Identify the root cause

2 Communicate your needs

3 Seek feedback and improve

4 Find allies and mentors

5 Set boundaries and expectations

6 Consider other options

7 Here’s what else to consider

Customer Experience

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Your boss is not supportive. How can you get them to change their tune?

1

2

3

4

5

6

7

1 Identify the root cause

2 Communicate your needs

3 Seek feedback and improve

4 Find allies and mentors

5 Set boundaries and expectations

6 Consider other options

7 Here’s what else to consider

Customer Experience

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