Its an issue which occurs occassionaly. Quick way to handle it is by assembling a cross-functional team (engineering, QA, and support) to reproduce the issue on various devices. Use crash logs, monitoring tools, and user feedback to pinpoint the root cause.

Communicate Transparently: Keep users in the loop about your findings and the steps you’re taking to resolve the issues. Clear communication can help build trust and reassure users that their concerns are being addressed.

Prioritize a deep dive into the reported problems. Gather data from affected users to identify if there’s a legitimate bug or conflict with specific devices or OS versions. Even if the issue isn’t on your end, this shows you’re taking concerns seriously. Let them know you’re looking into it. Transparency fosters trust, so keep them updated on your progress, even if it’s just to say you’re still investigating.

I've handled user complaints by on prompt investigation and open dialogue. I start by making sure the problem is thoroughly reviewed and working with the appropriate teams to find any possible app-side issues. I keep the lines of communication open with users, informing them of developments and anticipated fixes. Users are reassured by frequent updates and performance enhancements, and their input is taken into consideration to build confidence and pleasure.

Start by acknowledging the user's concern, showing that you take the issue seriously and are committed to investigating it. Thoroughly examine crash logs, app performance data, and analytics to pinpoint any potential causes. It's essential to determine if the issue is widespread, device-specific, or related to a particular operating system version. Keep communication transparent by providing updates on your progress and offering troubleshooting steps that users can follow while you're working on a solution. Testing across different devices and platforms is also crucial to ensure compatibility and catch issues early.