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You want to advance your career in project management. How can you develop the skills you need?

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If you want to advance your career in project management, you need to develop a range of skills that can help you deliver successful projects and satisfy your stakeholders. Quality management is one of the key skills that can make a difference in your performance and reputation. Quality management is the process of ensuring that the project outputs meet the quality standards and expectations of the customers and users. It involves planning, controlling, and improving quality throughout the project lifecycle. In this article, you will learn how to develop the skills you need to master quality management in project management.

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Brian Newbery

Quality Operations Manager at Medicom, and in my spare time Founder of Fast Track QMS Consultants.

1 Understand quality concepts

Quality management is based on some fundamental concepts that you need to understand and apply in your projects. Some of these concepts are customer satisfaction, continuous improvement, prevention over inspection, and quality assurance and quality control. Customer satisfaction means that you need to identify and meet the needs and expectations of your customers and users, both internal and external. Continuous improvement means that you need to monitor and measure your quality performance and seek opportunities to enhance it. Prevention over inspection means that you need to focus on avoiding defects and errors rather than finding and fixing them. Quality assurance and quality control are the two main processes of quality management. Quality assurance is the process of ensuring that the quality standards and processes are followed and implemented. Quality control is the process of verifying that the quality requirements and specifications are met and delivered.

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Brian Newbery

Quality Operations Manager at Medicom, and in my spare time Founder of Fast Track QMS Consultants.
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Truly understanding the quality concepts and practicing them is the development of the foundation of your potential career in project management.Being part of teams in project management will expose you to some best practices and maybe not so good practices. Either way you will learn from this experience. Include in this understanding the customer expectations and needs as well as the market direction.

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Balaji Ravi

Associate Manager - Computer System Validation | Life Science Compliance Office at Accenture | IT Validation Specialist | Expert in GxP Compliance, System Validation, and Emerging Technologies
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To advance in project management, pursue certifications, gain diverse hands-on experience, and develop strong communication and leadership skills. Join professional networks, attend conferences, and seek mentorship for insights and connections. Stay informed through reading, online courses, and adopting project management tools. Continuously reflect on projects to refine your approach and prioritize continuous improvement.

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Jhai Kuganathan Rajendran

Assistant Manager (After Sales) @ DUROMAC (M) SDN BHD | Master's Degree
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Quality Management: Ensure processes and deliverables meet standards. Quality Assurance (QA): Prevent defects through effective processes. Quality Control (QC): Test and inspect deliverables for compliance. Customer Focus: Prioritize meeting customer needs and expectations. Continuous Improvement: Strive for ongoing enhancements in processes and deliverables. Quality Standards: Follow recognized standards like ISO 9001. Metrics and Measurement: Track quality performance with relevant metrics. Risk Management: Address quality risks proactively. Training: Ensure team members are trained in quality practices. Documentation: Maintain clear records to track quality processes.

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2 Learn quality tools and techniques

Quality management requires the use of various tools and techniques that can help you plan, control, and improve quality in your projects. Some of the common tools and techniques are quality audits, quality checklists, quality metrics, root cause analysis, fishbone diagrams, Pareto charts, control charts, and histograms. Quality audits are systematic reviews of the quality processes and activities to ensure compliance and effectiveness. Quality checklists are lists of items or criteria that need to be checked or verified for quality assurance or quality control. Quality metrics are quantitative measures of the quality attributes or characteristics of the project outputs. Root cause analysis is a technique of identifying and eliminating the underlying causes of problems or defects. Fishbone diagrams are graphical tools that show the possible causes of a problem or defect in a structured way. Pareto charts are graphical tools that show the frequency or impact of different causes of problems or defects in a descending order. Control charts are graphical tools that show the variation of a process or output over time and indicate whether it is within acceptable limits. Histograms are graphical tools that show the distribution or frequency of a process or output.

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Jhai Kuganathan Rajendran

Assistant Manager (After Sales) @ DUROMAC (M) SDN BHD | Master's Degree
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Education & Certification: Pursue project management courses and certifications (e.g., PMP, PRINCE2). Practical Experience: Seek opportunities to manage projects or volunteer for relevant tasks. Soft Skills Development: Improve communication, leadership, and problem-solving abilities. Tools Proficiency: Learn project management software like Asana or Microsoft Project. Networking: Connect with project managers for advice, insights, and potential opportunities. Continuous Learning: Stay updated on industry trends and methodologies through workshops, webinars, and reading. Mentorship: Find a mentor who can provide guidance and support in your career journey.

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3 Apply quality management in practice

Quality management is not only a theoretical skill, but also a practical one. To demonstrate your competence and value, you must apply quality management in your projects, following best practices that can help you achieve quality results and outcomes. These include defining quality objectives and criteria that align with the project scope, schedule, budget, and risks; involving stakeholders in the quality planning and decision-making process; establishing a quality management plan; performing quality assurance and control activities; using quality tools and techniques to analyze and solve problems; and conducting reviews and lessons learned sessions to evaluate the performance and identify areas for improvement. By mastering quality management in project management, you can not only enhance your career prospects and reputation, but also deliver projects that meet or exceed customer expectations, improve efficiency and effectiveness, and increase stakeholder satisfaction and engagement.

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Jhai Kuganathan Rajendran

Assistant Manager (After Sales) @ DUROMAC (M) SDN BHD | Master's Degree
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Set Standards: Define clear quality standards. Plan: Create a quality management plan. Assure Quality: Implement processes to prevent defects. Control Quality: Monitor and correct deviations. Continuous Improvement: Foster a culture of enhancement. Engage Stakeholders: Involve them in quality decisions. Train Teams: Equip them with necessary skills. Use Tools: Employ quality tools effectively. Document & Communicate: Keep records and share updates. Monitor & Measure: Track progress with relevant metrics.

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4 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Jhai Kuganathan Rajendran

Assistant Manager (After Sales) @ DUROMAC (M) SDN BHD | Master's Degree
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Take on Challenging Projects: Volunteer for projects that stretch your skills and allow you to learn new techniques and methodologies. Embrace challenges as opportunities for growth. Document Your Successes: Keep a record of your successful projects, including any challenges you overcame and lessons learned. This can be useful for demonstrating your capabilities during performance reviews or job interviews. Stay Organized and Detail-Oriented: Develop strong organizational skills and attention to detail, as these are essential for managing multiple tasks, deadlines, and resources effectively.

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You want to advance your career in project management. How can you develop the skills you need?

1

2

3

4

1 Understand quality concepts

2 Learn quality tools and techniques

3 Apply quality management in practice

4 Here’s what else to consider

Quality Management

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You want to advance your career in project management. How can you develop the skills you need?

1

2

3

4

1 Understand quality concepts

2 Learn quality tools and techniques

3 Apply quality management in practice

4 Here’s what else to consider

Quality Management

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