Share relatable, real-life stories that show the impact of customer feedback on your growth. When you connect feedback to tangible successes, teams see its value. Secondly, empower teams with ownership and autonomy. Take the “Your department, your solutions” approach, use collaborative workshops to identify actionable improvements, and recognize and reward feedback-driven wins to reinforce the customer-centric mindset. By making feedback accessible, actionable and rewarding, you will unite your team around customer satisfaction!

From experience then things that I have found to be successful is listing out the feedback, align it with the tasks/actions that need to be completed, mapping them to each persons area of responsibility and then talking through the value creation they do when performing their job. Once they see how their part of the process can have huge positive impact to the customer and business they get onboard to the common goals.

To effectively utilize customer feedback within your team, it's essential to ensure that all members understand its significance and can integrate it into their work processes. This involves clear communication of the feedback's importance, training staff on how to interpret and act upon it, and fostering a collaborative environment that encourages input from all team members. By creating a shared commitment to using customer feedback, you can enhance team engagement and improve overall service or product quality.

Building a ritual where you do 3 things would help greatly: 1. Share customer feedback for everyone to be aware, and make concrete decisions on what to do with such feedback and who's in charge 2. Highlight the results of decisions made in the previous meeting and congratulate people who've moved the needle 3. Look at the overall KPIs improvement since you've scheduled this ritual and celebrate success This won't change everything overnight. This is a long process with long term benefits. Don't get too impatient.