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Last updated on 2024年7月8日

You need to improve user experience but have urgent backend updates. How do you decide what comes first?

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When faced with the dilemma of prioritizing user experience improvements or urgent backend updates, you're essentially choosing between the immediate satisfaction of your users and the foundational stability of your service. It's a tough call, but a crucial one. Your users may not see the backend work, but it's what keeps your service running smoothly. On the other hand, user experience is the frontline of your business, where first impressions are made. Balancing these can be challenging, but with a clear strategy, you can make informed decisions that benefit both your users and your service's long-term health.

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Nishchith Uchil

Crafting Bespoke Ai Solutions for Automotive Enterprises for Precision and Efficiency

1 Assess Impact

Understanding the impact of both user experience issues and backend updates is key. If user experience problems are causing a significant drop in customer satisfaction or retention, they need prompt attention. Conversely, if backend issues are threatening the stability or security of your platform, they cannot wait. Evaluate the severity and immediacy of the consequences for each side. This will help you decide which updates are critical and which can be scheduled without compromising the overall health of your internet service.

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Nishchith Uchil

Crafting Bespoke Ai Solutions for Automotive Enterprises for Precision and Efficiency
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Measure/hypothesize impact on your customer, their business, and your business, 1. Impact/risk of not releasing the updates/fixes 2. Opportunity cost and impact of not releasing UX improvement Prioritize whichever is higher. Typically, if not fixing bugs causes - no service, data loss, or incorrect data, which will impact more than improving something. Generally, Suppose you end up prioritizing bug fixing every time because of above system. In that case, you should probably break down the improvement into small minor releases instead of dedicated sprints. Based on the size of the team/company as well as the update you can also pause the sprint and plan a short emergency sprint release

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Michael Osborne

CEO at Accessible Me Ltd | Driving Innovation in Accessible Learning | Empowering Organisations to Enhance Educational Inclusivity | Learning Technologies 2020 Thirty Under 30
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1. Check HOW backend updates affect users. 2. If backend issues cause big problems, fix them first. 3. If the UX (user experience) is poor, prioritise those changes.

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2 User Feedback

Listening to user feedback is vital in determining what needs immediate attention. If users are consistently reporting specific problems that hinder their interaction with your service, addressing these issues can lead to a better user experience. Collect feedback through surveys, support tickets, or direct communication channels. Analyze this data to identify patterns and prioritize fixes that will have the most significant positive impact on user satisfaction.

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Michael Osborne

CEO at Accessible Me Ltd | Driving Innovation in Accessible Learning | Empowering Organisations to Enhance Educational Inclusivity | Learning Technologies 2020 Thirty Under 30
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Listen to user complaints and suggestions. Fix problems users talk about most. (Consider implementing a system allowing people to vote). Why? It's simple: happy users mean better business!

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3 Business Goals

Aligning your decision with your business goals is essential. If improving user experience directly correlates with your objectives, such as increasing user engagement or conversion rates, it may take precedence. However, if your backend updates are critical to achieving scalability or introducing new features that will drive future growth, they might need to be prioritized. Consider your long-term vision and how each update aligns with where you want your service to be in the future.

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4 Technical Debt

Technical debt refers to the extra work that arises when easy fixes are implemented in the short term instead of using a better approach that would take longer. Ignoring technical debt in the backend can lead to a slower, less reliable service, impacting user experience indirectly over time. Evaluate whether the urgent backend updates are related to reducing technical debt and if so, consider addressing these sooner to prevent more significant issues down the line.

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Michael Osborne

CEO at Accessible Me Ltd | Driving Innovation in Accessible Learning | Empowering Organisations to Enhance Educational Inclusivity | Learning Technologies 2020 Thirty Under 30
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Address old, broken code. Reducing technical debt can improve future work. Sometimes, fixing backend first is better for long-term stability. Remember: Designing for accessibility upfront helps to avoid length and costly fixes later!

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5 Resource Allocation

Resource allocation plays a crucial role in decision-making. You must consider your team's expertise, availability, and the time required to implement updates. If you have more resources skilled in user interface design and front-end development, you might lean towards improving user experience first. However, if your backend team is ready and the updates are critical for performance or security, it may be wise to focus on backend improvements first.

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6 Risk Management

Finally, risk management should influence your decision. Determine the risks associated with delaying either the user experience improvements or the backend updates. If the risks of not updating the backend are too high, such as potential data breaches or system failures, they should be addressed immediately. On the other hand, if poor user experience is leading to a loss of customers, it becomes a pressing issue. Weighing the risks helps in prioritizing tasks that mitigate the most significant threats to your service.

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Michael Osborne

CEO at Accessible Me Ltd | Driving Innovation in Accessible Learning | Empowering Organisations to Enhance Educational Inclusivity | Learning Technologies 2020 Thirty Under 30
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Identify risks of NOT doing updates. Prioritise updates that reduce the biggest risks. Sometimes, delaying backend updates can be risky.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Michael Osborne

CEO at Accessible Me Ltd | Driving Innovation in Accessible Learning | Empowering Organisations to Enhance Educational Inclusivity | Learning Technologies 2020 Thirty Under 30
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Communicate with your team regularly. Make small, frequent updates instead of big ones. Review decisions often - and remain flexible.

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You need to improve user experience but have urgent backend updates. How do you decide what comes first?

1

2

3

4

5

6

7

1 Assess Impact

2 User Feedback

3 Business Goals

4 Technical Debt

5 Resource Allocation

6 Risk Management

7 Here’s what else to consider

Internet Services

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You need to improve user experience but have urgent backend updates. How do you decide what comes first?

1

2

3

4

5

6

7

1 Assess Impact

2 User Feedback

3 Business Goals

4 Technical Debt

5 Resource Allocation

6 Risk Management

7 Here’s what else to consider

Internet Services

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感谢您的反馈

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