You need to communicate with clients who don't like text messages. How can you get through to them?

From my extensive experience in real estate, I've found that understanding a client's preferred communication method is crucial in building a strong relationship. It's not just about the mode of communication, but also about the tone and personal touch. For instance, using voice messages on platforms like WhatsApp or LinkedIn can add a personal touch and allow the client to understand your tone better. This can help in building trust and rapport, which is essential in the real estate industry.

To effectively communicate with clients who don't prefer text messages: 1] Understanding their preferences and concerns is crucial for adapting your communication approach. 2] Reserve text messages for quick updates or time-sensitive matters. 3] Opt for phone calls when depth or confidentiality is necessary. 4] Use emails for sharing documents or conveying extensive information. 5] Offer alternative communication channels such as phone calls, video calls, or in-person meetings. 6] Respect their preferences and adjust your communication method accordingly to ensure effective interaction.

One thing I found helpful is using text messages or WhatsApp messages when coordinating between several parties. The caveat being this would only be for non sensitive information.

In my experience as a Senior Investment Consultant in the real estate industry, it's crucial to respect clients' communication preferences while ensuring they are kept informed. Texts can be a powerful tool for quick, time-sensitive updates, especially in fast-paced markets like London or Dubai. However, it's important to balance brevity with clarity, ensuring the message is understood without ambiguity. For more complex discussions or negotiations, a phone call or face-to-face meeting is often more effective.

As a Senior Investment Consultant, I can't stress enough the importance of personal communication in real estate. Texts can't replace the depth and clarity of a phone call when discussing complex matters like contracts or negotiations. It's not just about conveying information, but also about understanding the client's concerns and building a relationship of trust. It's these personal interactions that often make the difference in successful real estate transactions.

Email or speaking in person if you asked the client what they like, obviously you have to send documents and emails are admissible in court which is really great! Each client has a different way of communicating you find out which way is their best!

An example would be when sending important documents that need encryption. I would only recommend email as a means to send documentation and not text messaging!

One thing I've found helpful is to adapt your communication to the preferred method of clients. Ultimately though, if important documents have to be emailed, it has to be emailed.

I've had SEVERAL clients tell me that they actually stopped using a prior real estate agent because the agent would ONLY communicate via text and the client didn't like texting. ASK them what method of communication they prefer, then stick with it. Even if it's not your favorite tool.

Adapting to their preferred communication style seems like the logical move in this scenario. You are not going to work with them for very long on (most likely) one transaction. Why should you expect them to modify their communication style to mold to your preferred method. They are the "customer", you are providing the service. And you also aren't the only option they have as a real estate agent. Serve them.