You have multiple tasks and deadlines. How do you decide what to prioritize?

To be honest, all of these matrix works only in one condition, you and/or your team must know EXACTLY where the direction of the leader or company is going. Everyone is different and yet they understand the tasks and goals but doesn’t mean it is “RELEVANT” to them in long term. Therefore causing laziness in behavior, ineffective methods, and turn in last minutes type of effort. The key is to be transparent in management and all the numbers should be shown to the entire organization. Have them understand the urgent and important tasks by showing them the impact of these tasks can make difference and direct impact in their lives. Therefore they will understand how to choose by using these four matrix.

Das Priorisieren einzelner Aufgaben ist ein wichtiges Hilfsmittel, um den Arbeitsalltag zu organisieren. Hierfür stehen verschiedene M?glichkeiten zur Verfügung. Für mich als geeignetes Tool hat sich die Eisenhower-Matrix herausgestellt. Damit lassen sich Aufgaben nach Dringlichkeit und Wichtigkeit sortieren.

Again, urgent and important is just terms we use as a company but in reality, they don’t mean anything. We always talk about customer service but we never realize the fact that it is not about us but about the customers. When it is about customers retention, you must listen first, write down all the points provided by the customers. Do NOT rush to answer based on “company” training. Customers aren’t robots, what kind of training can train you to deal with unique human beings? None!! It’s about you being a professional and understanding the company’s perspective and the customers need. Weigh them, then follow the guidelines, but keep the human element as well to analyze case by case.

By saying urgent but not important it is already wrong and biased. This is how cases are over looked. All customers are important and all cases may differ from one another urgently. All case should be treated urgent and solve them at the best way possible but not “urgent” as possible

I will repeat by saying: All cases are important and urgent, do not use categories or matrix to identify them. There is no way you will divide all unique human beings into four categories of retention methods then use a default training with four various lines of methods to solve them. Do not believe in that. Treat each customers with importance and urgent. When you do 100% hard work everyday with every customer, you will see the difference.

I will repeat by saying: All cases are important and urgent, do not use categories or matrix to identify them. There is no way you will divide all unique human beings into four categories of retention methods then use a default training with four various lines of methods to solve them. Do not believe in that. Treat each customers with importance and urgent. When you do 100% hard work everyday with every customer, you will see the difference.