You have to give feedback to a vendor. How can you do it in a way that’s helpful and constructive?

It has been beneficial in my experience to highlight what you appreciate and be direct and specific with any comments for improvement. One of the most frustrating things for vendors is receiving vague requests, trying to achieve them only to be told their work was eliminated from selection. Take ownership if you didn't give clear requests; and also, let vendors know as specifically as you can the reasons why their products were not selected. I have found this is appreciated as it helps them course correct so they can create what you what you both want in the future. Beautiful product that meets the needs of your Brand.

To begin with positive feedback, followed by areas for improvements. Finish it with positive and encouraging. This will help vendor to understand the situation and can plan for improvement.

Before commenting on any word we need to appreciate his positive and prompt services that he had done in the past and further need to discuss the points in a positive way what you want to convey to improve their services in detail.

The first thing to keep in mind while giving feedback is to understand and appreciate that the vendor also operates under some resource constraints like us. So, feedback should always start with a note of appreciation for the efforts put in by the vendor. Next, we could politely draw the attention of the vendor toward the instances in which they have defaulted on their deliverables and their impact on our organization (w.r.t. productivity/safety/stock-outs/lost sales etc..). The intent of the above should be to convey the areas and scope of improvement and not point out the minute details of the faults. Lastly, the feedback should end on a positive note looking forward to strengthened business engagement with the vendor in future projects.

When providing feedback to a vendor, focus on the topic at hand and provide as many details as possible. These include how the product is used, where or when it was purchased, and the chain of events that led to this feedback. Make sure you understand what is being said to you, especially before responding to the feedback. Ask questions for clarification if necessary. Listen actively by repeating key points so that you know you have interpreted the feedback correctly. In a group environment, ask for others' feedback before responding.

We want you to know that we are very pleased with the quality of service your company provides. We sincerely appreciate your responsiveness and the way you conduct business. We have recommended your company to others because of our satisfaction with your service.

1. Be mindful of cultural differences 2. Communication is everything 3. Set the tone as soon as possible 4. Understand your suppliers 5. Ensure everyone in your business is on the same page 6. Meet your suppliers in person 7. Be as honest as possible 8. Set the example

When providing constructive feedback to a vendor, I like to set the priorities right as my intent is to make the process supportive and helpful therefore: 1. I'm clear and direct ensuring that specific examples and recent instances are cited, helping the vendor understand the feedback in context of their actions. 2. I then progress to offer support and encouragement offering professional development opportunities, instilling confidence and trust in the vendor such as providing access or directions to resources and other forms of relevant support. 3. I had an experience lately where I had to do so & ensured that the focus was not on the individual but on the situation as I intend for it to be problem-focused & specific centred on outcomes.

1. Good eye contact. Maintain eye contact as much as possible. 2. Body positioning. A relaxed posture slightly leaning toward the other person is usually most effective. 3. Nodding and facial expressions. These have great impact on the person speaking. 4. Encouraging words. 5. Silence.

To effectively track the performance of your key vendors, it's essential to engage in a proactive and structured approach. This involves not only establishing clear and relevant Key Performance Indicators (KPIs) but also leveraging technology to centralize vendor information and automate data capture.