Conflicts between dental office staff can disrupt workflow and affect patient care. To mediate effectively, focus on fostering a respectful and solution-oriented dialogue. Here's how:

• Listen actively: Ensure each party feels heard by giving them uninterrupted time to express their concerns.

• Identify common goals: Guide the conversation towards shared objectives, such as patient satisfaction and team harmony.

• Establish clear action steps: Agree on specific actions each party will take to resolve the conflict and prevent future issues.

How do you handle conflicts in your workplace? Share your strategies.