Your client prefers email. Many might see this as a limitation—but here’s the untold story: communication isn’t about tools; it’s about connection. The mistake most make is thinking they know the best way. What you must realize is that you don’t know anything—until you truly understand their preferences. Embrace that gap in knowledge. Use it to your advantage. Write emails that are clear, concise, and action-oriented. Be mindful of tone, as email lacks the nuances of voice. Focus on anticipation: respond to questions before they’re asked, address concerns before they arise. Every email becomes a bridge to deeper understanding. Master their medium of choice, and you master the relationship.

Remember people scan emails. Rarely do people read them. Effective email communication has 2 to 3 bullet points and a question that asks… does this make sense? LinkedIn emails have caused more than one company to experience great frustration with its top customers. I coach all of my clients on this simple mantra: the least amount of words wins. The most effective communicators use the least amount of words to communicate key points. And to confirm that the recipient understands those key points. A little secret: read every email out loud before sending it. Why? Because when you read it, your brain easily overlooks missing words. But when you read an email out loud and slowly, you will pick up on any missing words.

To ensure effective communication with a client who prefers email over phone calls, focus on clarity and responsiveness. Research shows that emails with clear subject lines can increase open rates by 50%. Start by crafting concise, well-structured emails that clearly outline key points and action items. Use bullet points for readability and include a call to action to guide their response. Prioritize timely replies, aiming to respond within 24 hours to demonstrate your commitment and professionalism. Incorporating a personal touch, such as addressing them by name and referencing previous conversations, can enhance rapport. Implement techniques that will help you communicate effectively and build trust with your client.

In today's fast-paced business world, effective communication is vital for success. For finance professionals, email is a crucial tool. To ensure clear, efficient, and professional interactions, consider these strategies: Streamline: Use templates and scheduling tools. Prioritize: Adhere to proper email etiquette. Safeguard: Back up and archive important emails. Personalize: Tailor your communication style to your client. Enhance: Use visual aids to clarify complex concepts. Offer: Be open to alternative communication channels. Guide: Provide clear guidance with a call-to-action. Measure: Track performance and refine your strategies.

1. Use specific and informative subject lines that reflect the content of the email. 2. Present information clearly and logically. 3. Check for spelling errors before sending the email. 4. Respond to emails within a reasonable timeframe, especially if the client has requested urgent attention. 5. Avoid sending large attachments that may cause technical issues. 6. If you haven't received a response, send a follow-up email to ensure the message was received. 7. If necessary, suggest alternative communication methods, such as video conferencing or instant messaging, if the email is not suitable for a particular discussion. 8. Your client prefers email communication so avoid pressuring them to engage in phone calls.