You have a client resistant to change. How can you use reflective listening to build trust and understanding?
When faced with a client resistant to change, use reflective listening to foster trust and understanding. Here's how to make it work for you:
- Acknowledge their concerns. Repeat back what you've heard to show you're paying attention and understand their point of view.
- Validate their feelings. Even if you don't agree, recognizing their emotions can build rapport and open lines of communication.
- Ask open-ended questions. This encourages deeper conversation and reveals underlying issues that may be driving their resistance.
How have you used reflective listening to connect with challenging clients?
You have a client resistant to change. How can you use reflective listening to build trust and understanding?
When faced with a client resistant to change, use reflective listening to foster trust and understanding. Here's how to make it work for you:
- Acknowledge their concerns. Repeat back what you've heard to show you're paying attention and understand their point of view.
- Validate their feelings. Even if you don't agree, recognizing their emotions can build rapport and open lines of communication.
- Ask open-ended questions. This encourages deeper conversation and reveals underlying issues that may be driving their resistance.
How have you used reflective listening to connect with challenging clients?
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