You have a client in a different time zone. How can you make sure you’re both on the same page?

1 Set clear expectations

Before you start working with your client, make sure you both agree on the scope, goals, deliverables, and timeline of the project. Discuss how often and when you will communicate, and what channels you will use. For example, you might decide to have a weekly video call at a mutually convenient time, and use email or instant messaging for updates and feedback. Establish a system for tracking progress, such as a shared document or a project management tool.

3 Use tools and strategies

Technology can make your life easier when working with a client in a different time zone. Use tools that can help you synchronize your calendars, convert time zones, schedule meetings, share files, and collaborate in real time. For example, you can use Google Calendar, World Time Buddy, Calendly, Dropbox, and Google Docs. You can also use strategies such as batching tasks, setting reminders, creating agendas, and sending summaries to optimize your time and communication.

4 Communicate effectively

Communication is key to maintaining a good relationship with your client and ensuring the quality of your work. Communicate frequently, clearly, and concisely. Avoid jargon, slang, or idioms that might cause confusion or misinterpretation. Use simple and direct language, and confirm understanding by asking questions, repeating information, or paraphrasing. Use visual aids, such as screenshots, diagrams, or videos, to illustrate your points. Provide feedback, appreciation, and suggestions to your client.

5 Plan ahead and anticipate challenges

Working with a client in a different time zone can present some challenges, such as delays, errors, misunderstandings, or conflicts. To prevent or minimize these issues, plan ahead and anticipate potential problems. Have a contingency plan in case of emergencies, such as power outages, internet issues, or personal matters. Have a backup communication method in case your primary one fails. Have a conflict resolution process in case of disagreements or dissatisfaction. Have a review and evaluation process to ensure the quality and satisfaction of your work.

6 Learn and improve

Working with a client in a different time zone can also be a learning opportunity and a chance to improve your skills and performance. Ask for feedback from your client and use it to improve your work quality and communication. Reflect on your experience and identify what worked well and what didn't. Learn from your mistakes and celebrate your successes. Seek opportunities to learn more about your client's culture, industry, and preferences. Appreciate the diversity and value of working with a client in a different time zone.