I’ve learnt through very bitter experience the hard way on this one, which taught me the need to establish values both professional and personal at the outset. I’ve since walked away from potential clients when there’s a mismatch. Which I have no doubt has saved me huge energy and stress in the long run. If the horse has already bolted this time round I’d suggest a candid and professional conversation with the individual. Acknowledge the clash but state that you want to keep looking forward (even if that’s your exit strategy behind closed doors) and focus on where you are aligned. Besides, you don’t have to agree on everything. You and your client will gain a deeper level of respect from it.

My 5 Ways: 1. Tell your clients what you can do for them BEFORE you sign anything. 2. Give them a write-up of this is what I can offer, but can change things depending on their needs. 3. Do not say no, but offer an alternative and illustrate how that will be better for them. 4. Consider bringing in someone who knows the client/organization as a guide. 5. Know when to walk away.

Navigating a clash of personal values with a key client requires a delicate balance of professionalism and integrity. First, acknowledge the differences without judgment, focusing on shared goals. Prioritize respectful communication, keeping the conversation centered on work objectives rather than personal beliefs. If needed, initiate a constructive discussion to address the value clash without confrontation. Establish clear boundaries where compromise is not possible, and evaluate whether maintaining the relationship aligns with your ethical standards. In extreme cases, it may be best to part ways, but always learn from the experience for future engagements.