What's your process for identifying and fixing Quality Assurance issues?

1 Define QA criteria

The first step in identifying and fixing QA issues is to define the QA criteria for the product or service. QA criteria are the specific requirements, specifications, and expectations that the product or service must meet or exceed. QA criteria can be based on various sources, such as customer feedback, industry standards, regulations, best practices, or user stories. Defining QA criteria helps to establish a clear and measurable goal for the QA process, as well as a baseline for evaluating the quality of the product or service.

2 Plan QA activities

The next step in identifying and fixing QA issues is to plan the QA activities that will be performed throughout the development cycle. QA activities are the tasks and methods that are used to check and verify the quality of the product or service. QA activities can include various types of testing, such as unit testing, integration testing, system testing, usability testing, or performance testing. QA activities can also include other techniques, such as code reviews, inspections, audits, or walkthroughs. Planning QA activities helps to ensure that the QA process is systematic, consistent, and comprehensive.

3 Execute QA activities

The third step in identifying and fixing QA issues is to execute the QA activities that were planned in the previous step. Executing QA activities involves applying the QA criteria to the product or service and checking for any deviations, failures, or problems. Executing QA activities can be done manually or automatically, depending on the nature and complexity of the product or service. Executing QA activities helps to detect and document any QA issues that need to be fixed.

4 Analyze QA results

The fourth step in identifying and fixing QA issues is to analyze the QA results that were obtained from the execution of the QA activities. Analyzing QA results involves reviewing and evaluating the data and information that were collected during the QA process. Analyzing QA results can help to identify the root causes, impacts, and patterns of the QA issues, as well as to prioritize and classify them according to their severity, urgency, and frequency. Analyzing QA results helps to provide insights and feedback for the improvement of the product or service.

5 Fix QA issues

The fifth step in identifying and fixing QA issues is to fix the QA issues that were identified and analyzed in the previous steps. Fixing QA issues involves applying the necessary changes, corrections, or enhancements to the product or service to resolve the QA issues. Fixing QA issues can be done by the developers, testers, or other stakeholders, depending on the roles and responsibilities assigned in the development team. Fixing QA issues helps to ensure that the product or service meets or exceeds the QA criteria.

6 Verify QA fixes

The sixth and final step in identifying and fixing QA issues is to verify the QA fixes that were applied in the previous step. Verifying QA fixes involves retesting and rechecking the product or service to confirm that the QA issues have been fixed and that no new issues have been introduced. Verifying QA fixes can be done by repeating the same QA activities that were used to identify the QA issues, or by using different QA activities that are more suitable for the specific fixes. Verifying QA fixes helps to ensure that the quality of the product or service is consistent and reliable.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?