What are your top global delivery skills?

1 Communication skills

Communication is key for any global delivery professional, as you need to interact with diverse stakeholders, such as clients, vendors, team members, and managers. You need to be able to convey your ideas clearly, listen actively, and use appropriate language and tone for different situations and audiences. You also need to be aware of the cultural nuances and preferences that may affect how your messages are received and interpreted. For example, you may need to adjust your level of formality, directness, or feedback depending on the context and the culture of the people you are communicating with.

2 Project management skills

Project management is another essential skill for global delivery, as you need to plan, execute, and monitor the progress and quality of your deliverables. You need to be able to define the scope, objectives, and milestones of your projects, as well as allocate the resources, tasks, and responsibilities among your team members. You also need to be able to track and report on the status, issues, and risks of your projects, and implement appropriate solutions and changes when needed. You need to be familiar with the tools and methodologies that can help you manage your projects effectively, such as agile, scrum, or waterfall.

3 Adaptability skills

Adaptability is the ability to adjust to changing circumstances and expectations, and to learn from new experiences and feedback. It is a vital skill for global delivery, as you may encounter various challenges and opportunities that require you to be flexible and resilient. You may need to deal with different time zones, languages, regulations, or customer preferences that affect your work. You may also need to cope with uncertainty, ambiguity, or complexity that arise from working on multiple or dynamic projects. You need to be able to embrace change, innovate, and improve your skills and processes continuously.

4 Cultural awareness skills

Cultural awareness is the understanding and appreciation of the values, beliefs, and practices of different cultures. It is a crucial skill for global delivery, as you need to respect and collaborate with people from diverse backgrounds and perspectives. You need to be able to recognize and avoid stereotypes, biases, or assumptions that may hinder your communication or relationships. You also need to be able to leverage the strengths and opportunities that come from working in a multicultural environment. You need to be curious, open-minded, and empathetic towards the people you work with and serve.

5 Technical skills

Technical skills are the specific knowledge and abilities that are related to your domain or industry. They are important for global delivery, as you need to deliver high-quality products or services that meet the standards and expectations of your customers and stakeholders. You need to be proficient in the tools and platforms that you use to create, deliver, or support your products or services, such as software, hardware, or cloud. You also need to be aware of the trends and best practices that shape your field and keep your skills up to date.

These are some of the top global delivery skills that can help you excel in this field. Of course, there may be other skills that are relevant or required depending on your role, industry, or project. The key is to always strive to learn, grow, and improve your skills and performance as a global delivery professional.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?