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What unique considerations should you make when selecting an IT outsourcing partner for innovation?

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IT outsourcing is not only a cost-effective way to access specialized skills and resources, but also a strategic opportunity to foster innovation and collaboration. However, choosing the right IT outsourcing partner for innovation requires more than just comparing prices and portfolios. You need to consider some unique aspects that can make or break your outsourcing relationship and your innovation goals. In this article, we will discuss six of these aspects and how to evaluate them when selecting an IT outsourcing partner for innovation.

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Roman Rim?a

Helping Enterprises Unlock AI & Digital Transformation | Managing Director @ Sigli

1 Cultural fit

One of the most important factors for successful IT outsourcing is the alignment of values, vision, and work styles between you and your outsourcing partner. A strong cultural fit can enhance communication, trust, and collaboration, which are essential for innovation. On the other hand, a poor cultural fit can lead to misunderstandings, conflicts, and inefficiencies, which can hamper innovation. Therefore, you should look for an IT outsourcing partner that shares your vision, values, and expectations, and that can adapt to your organizational culture and practices.

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Roman Rim?a

Helping Enterprises Unlock AI & Digital Transformation | Managing Director @ Sigli
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While partnering with an IT firm known for innovation, everything seemed perfect initially. However, as we progressed, cultural differences became roadblocks. Their preference for formal communication contrasted with our team's brainstorming approach, leading to friction. Yet, with another partner whose ethos mirrored ours, the synergy was evident. Our communications were seamless, ideas flowed, and our joint projects often exceeded expectations. This reinforced that while expertise is vital, cultural alignment in outsourcing is key to innovation

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2 Technical expertise

Another key factor for IT outsourcing innovation is the level of technical expertise and experience that your outsourcing partner can offer. You need an IT outsourcing partner that can not only deliver high-quality solutions, but also bring fresh ideas, insights, and perspectives to your projects. You should look for an IT outsourcing partner that has proven experience in your industry, domain, and technology stack, and that can demonstrate their innovation capabilities through case studies, testimonials, and references. You should also check their certifications, accreditations, and awards, as well as their involvement in industry events, communities, and networks.

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Roman Rim?a

Helping Enterprises Unlock AI & Digital Transformation | Managing Director @ Sigli
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A couple of years ago, a company approached us for their digital transformation journey. Despite being a young player, our active involvement in tech communities and case studies of innovative solutions caught their eye. They valued our industry-specific experience and fresh insights. Upon partnering, we consistently introduced novel ideas and strategies. Our proactive approach challenged their traditional methods, bringing a transformative edge to their projects. By the end of the collaboration, not only were their objectives met, but their team also adopted a more innovative mindset. This collaboration showcased that being an innovative vendor can indeed shape and elevate a client's vision

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3 Innovation mindset

In addition to technical expertise, you need an IT outsourcing partner that has an innovation mindset. This means that they are willing and able to challenge the status quo, explore new possibilities, and experiment with new solutions. An IT outsourcing partner with an innovation mindset can help you identify opportunities, generate ideas, and implement solutions that can give you a competitive edge. You should look for an IT outsourcing partner that has a clear innovation strategy, process, and culture, and that can show evidence of their innovation outcomes, such as patents, publications, or prototypes.

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4 Collaboration skills

Innovation is not a solo activity, but a collaborative one. You need an IT outsourcing partner that can work effectively with you and your stakeholders, as well as with other external partners, such as vendors, customers, or researchers. A good IT outsourcing partner can facilitate communication, coordination, and feedback across different teams, locations, and time zones, and can leverage tools and platforms that support collaboration. You should look for an IT outsourcing partner that has a collaborative approach, attitude, and behavior, and that can demonstrate their collaboration skills through examples, references, or testimonials.

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5 Flexibility and agility

Innovation is also a dynamic and uncertain process, which requires flexibility and agility to adapt to changing needs, requirements, and situations. You need an IT outsourcing partner that can cope with ambiguity, complexity, and risk, and that can respond quickly and effectively to changes. A flexible and agile IT outsourcing partner can help you optimize your resources, time, and budget, and can deliver solutions that meet or exceed your expectations. You should look for an IT outsourcing partner that has a flexible and agile methodology, structure, and contract, and that can show their flexibility and agility through metrics, feedback, or case studies.

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Roman Rim?a

Helping Enterprises Unlock AI & Digital Transformation | Managing Director @ Sigli
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A large corporation approached us, valuing our adaptability in IT projects. They were impressed by our flexible methodologies and case studies demonstrating rapid adaptability. Our agility, more than just a buzzword, was tested during the project with its various challenges. Yet, we consistently optimized resources and time, delivering solutions that often exceeded their expectations. This collaboration highlighted that in IT outsourcing, agility and responsiveness can make a significant difference.

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6 Continuous improvement

Finally, innovation is not a one-time event, but a continuous process that requires constant learning, improvement, and feedback. You need an IT outsourcing partner that can not only deliver innovative solutions, but also monitor, measure, and improve them over time. A continuous improvement IT outsourcing partner can help you enhance your performance, quality, and customer satisfaction, and can identify new opportunities for innovation. You should look for an IT outsourcing partner that has a continuous improvement framework, system, and culture, and that can show their continuous improvement results, such as reports, dashboards, or reviews.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What unique considerations should you make when selecting an IT outsourcing partner for innovation?

1

2

3

4

5

6

7

1 Cultural fit

2 Technical expertise

3 Innovation mindset

4 Collaboration skills

5 Flexibility and agility

6 Continuous improvement

7 Here’s what else to consider

IT Outsourcing

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What unique considerations should you make when selecting an IT outsourcing partner for innovation?

1

2

3

4

5

6

7

1 Cultural fit

2 Technical expertise

3 Innovation mindset

4 Collaboration skills

5 Flexibility and agility

6 Continuous improvement

7 Here’s what else to consider

IT Outsourcing

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