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What are the top user testing platforms for UX designers looking to gather feedback on their prototypes?

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As a UX designer, you understand the importance of gathering user feedback on your prototypes to ensure they meet the needs and expectations of your target audience. User testing platforms are invaluable tools in this process, offering a range of functionalities to help you collect and analyze user interactions with your designs. These platforms can vary in features, usability, and pricing, but the top ones share common traits: they're user-friendly, provide insightful analytics, and support various forms of user testing methods.

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Sandra Vickery

Product & Service Design Strategist & Mentor | Creative Thinking & Product Expert for SME & scaling companies, Angel…

1 Remote Testing

Remote user testing platforms allow participants to engage with your prototypes from anywhere, at any time. This flexibility is crucial when you're looking to gather a diverse range of user feedback without the constraints of location. You can observe how users interact with your prototype in their natural environment, which can lead to more authentic insights. These platforms typically offer tools for setting tasks, recording sessions, and analyzing user behavior to help you understand how your design performs in real-world scenarios.

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Sandra Vickery

Product & Service Design Strategist & Mentor | Creative Thinking & Product Expert for SME & scaling companies, Angel investor (health tech & fintech)
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I've used LookBack while working in a start-up environment and found it great for ensuring the environment was contextually accurate ie. having a user use their own phone to look at the app rather that looking at a computer screen. Figma does the same thing but Lookback utilised the ability to watch/record a persons reactions and movements. Other platforms I have used- Userlytics and UserTesting. The former accessible for a SME and the latter slightly more expensive but with a better panel to access remote participants. All of this can of course be done with free tools with some logistics managed. Stay true to what you are trying to achieve with clear objectives and defined user testing tasks/scenarios.

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2 Live Moderation

Platforms with live moderation capabilities enable you to conduct real-time user testing sessions. Through these platforms, you can guide participants through your prototype, ask questions, and probe deeper into their thought processes. This immediate interaction allows you to clarify user actions and motivations on the spot, making it easier to identify usability issues and generate ideas for improvement. Live moderation is particularly useful for complex prototypes or when detailed feedback is crucial.

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3 Analytics Tools

A top user testing platform should come equipped with robust analytics tools. These tools help you make sense of the data collected during testing sessions by providing metrics such as task completion rates, heatmaps, and click-through rates. By analyzing this data, you can pinpoint areas where users struggle and identify patterns in how they navigate your prototype. This quantitative feedback is essential for validating design decisions and prioritizing changes.

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4 Collaboration Features

Collaboration features in user testing platforms are essential for working with teams. They allow multiple stakeholders to view test results, share insights, and make informed decisions collectively. Good platforms enable seamless communication and facilitate the integration of feedback into the design process. This collaborative approach ensures that everyone involved has a clear understanding of user needs and contributes to the creation of a user-centered design.

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5 Prototype Integration

The ease with which you can integrate your prototypes into the user testing platform is another key consideration. The best platforms offer straightforward ways to upload or link your designs, regardless of the tools you used to create them. This seamless integration simplifies the setup process for user tests and ensures that participants interact with your prototype as intended. A smooth integration process saves time and reduces the potential for technical issues during testing.

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6 Accessibility Testing

Finally, accessibility testing is a critical component of user testing, ensuring that your designs are usable by people with disabilities. Top platforms provide features that help evaluate your prototype's compliance with accessibility standards. They allow you to test with users who have varying abilities, using assistive technologies to navigate your design. Incorporating accessibility testing into your UX research process demonstrates a commitment to inclusivity and broadens your design's appeal.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Sandra Vickery

Product & Service Design Strategist & Mentor | Creative Thinking & Product Expert for SME & scaling companies, Angel investor (health tech & fintech)
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The planning, recruitment and management of participants takes far longer if B2B and even in a consumer environment and this is often overlooked in terms of time and effort needed. Also important to consider a budget for incentivising if you are not using a platform to manage this.

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What are the top user testing platforms for UX designers looking to gather feedback on their prototypes?

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1 Remote Testing

2 Live Moderation

3 Analytics Tools

4 Collaboration Features

5 Prototype Integration

6 Accessibility Testing

7 Here’s what else to consider

User Research

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What are the top user testing platforms for UX designers looking to gather feedback on their prototypes?

1

2

3

4

5

6

7

1 Remote Testing

2 Live Moderation

3 Analytics Tools

4 Collaboration Features

5 Prototype Integration

6 Accessibility Testing

7 Here’s what else to consider

User Research

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