What techniques can you use to negotiate with aggressive attendees?

2 Focus on the facts and the solutions

The second rule of negotiation is to focus on the facts and the solutions. Aggressive attendees may exaggerate, distort, or ignore the facts. They may blame you, the speakers, or the conference for their dissatisfaction. They may demand unrealistic or unfair outcomes. Don't get sidetracked by their accusations or complaints. Instead, focus on the facts and the solutions. Provide clear and accurate information, explain the reasons behind your decisions, and offer reasonable alternatives. Don't promise what you can't deliver or compromise your standards. By focusing on the facts and the solutions, you can address their issues and find a mutually acceptable resolution.

4 Empathize and appreciate

The fourth rule of negotiation is to empathize and appreciate. Aggressive attendees may have underlying reasons, feelings, or needs that drive their behavior. They may be frustrated, stressed, or insecure. They may want to be heard, valued, or respected. Don't judge them, dismiss them, or ignore them. Instead, empathize and appreciate them. Try to understand their perspective, their emotions, and their motivations. Express empathy, sympathy, or compassion for their situation. Show appreciation, gratitude, or recognition for their participation, feedback, or contribution. By empathizing and appreciating them, you can build rapport, trust, and goodwill.

5 Be assertive and confident

The fifth rule of negotiation is to be assertive and confident. Aggressive attendees may sense your weakness, fear, or uncertainty. They may exploit your vulnerability, doubt, or hesitation. They may pressure you, manipulate you, or intimidate you. Don't let them dominate you, control you, or influence you. Instead, be assertive and confident. Stand up for yourself, your speakers, and your conference. Express your opinions, your needs, and your expectations. Negotiate from a position of strength, value, and authority. By being assertive and confident, you can establish your credibility, your integrity, and your respect.

6 Seek feedback and improvement

The sixth rule of negotiation is to seek feedback and improvement. Aggressive attendees may provide valuable insights, suggestions, or lessons that can help you improve your conference. They may point out the gaps, the flaws, or the opportunities that you may have overlooked. They may challenge you, inspire you, or motivate you. Don't ignore them, reject them, or resent them. Instead, seek feedback and improvement. Ask them for their opinions, their recommendations, and their satisfaction. Listen to their feedback, analyze their input, and implement their ideas. By seeking feedback and improvement, you can enhance your conference, your skills, and your reputation.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?