What strategies can you use to set realistic expectations and improve patient satisfaction?

1 Listen actively and empathically

One of the most important skills for a patient advocate is active listening. This means paying attention to what the patient is saying, showing interest and respect, and asking open-ended questions to clarify and confirm their needs and preferences. Active listening also involves empathizing with the patient's emotions and concerns, and acknowledging their feelings without judging or dismissing them. By listening actively and empathically, you can show the patient that you care about them and their situation, and that you are there to support them.

3 Involve and empower

A patient advocate should also aim to involve and empower the patient in their own care. This means respecting the patient's autonomy, preferences, and values, and encouraging them to participate in decision-making and goal-setting. You can also help the patient develop self-management skills, such as monitoring their symptoms, adhering to their treatment plan, and seeking help when needed. By involving and empowering the patient, you can increase their confidence, motivation, and satisfaction with their care.

4 Communicate and collaborate

Communication and collaboration are essential for a patient advocate to set realistic expectations and improve patient satisfaction. This means communicating effectively and regularly with the patient, their family, and their health care team. You can use various methods, such as phone calls, emails, or text messages, to keep the patient updated on their progress, address any issues or concerns, and provide feedback and encouragement. You can also collaborate with the health care team to coordinate the patient's care, advocate for their best interests, and resolve any conflicts or problems.

5 Evaluate and improve

Finally, a patient advocate should always evaluate and improve their practice and performance. This means seeking feedback from the patient, their family, and their health care team on how well you met their expectations and needs, and how satisfied they were with your service. You can use various tools, such as surveys, questionnaires, or interviews, to collect and analyze feedback. You can also reflect on your own strengths and weaknesses, identify areas for improvement, and seek opportunities for learning and development. By evaluating and improving your practice and performance, you can enhance your skills, knowledge, and effectiveness as a patient advocate.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?