What strategies can you use to improve customer satisfaction in the hospitality industry?

In hospitality the key problem is that staff is not motivated. They really doesn't care about the feelings of customer. What they care about is if chief is overlooking and control them. But it will never lead to the amasing resluts. Guests wanna feel cosy, cared and respected by staff. And it makes them to return. So hidden customer is the best training to see how staff obeys the rules of behaviour

Es evidente que la autonomía en el trabajo ayuda a que las personas esten más satisfechas en su trabajo y que por consiguiente el compromiso aumente. Y es sabido que un mayor compromiso redunda en un mayor rendimiento e interés por permanecer y eso en el mundo de la Hostelería si es un punto a favor. Sin embargo mi experiencia en este sector me dice que queda mucho por "profesionalizar", empezando por sus líderes. Muchas de estas personas abren negocios de hostelería muchas veces porque consideran que es lo más sencillo o necesidad, cuando dirigir un equipo por peque?o que sea requiere de una serie de habilidades directivas necesarias (saber comunicar, delegar, gestión conflictos, reconocimiento, dar feedback, etc.), para empoderar!

Motivation to general conribution that is the main empowerment. Using the IT software you can track how much customer are attracted to animation, how staff cares, how they listen to the customer, how they offer extra services. And if you see that receprionist proposed paid SPA and then the person has paid it pay the comission to the receprionist or to the guide who shows all the facilities to the new comers if they use the facility in future

I disagree with the article's theme. Example: what if an upset customer says they deserve a free car? Fair to say that wouldn't happen and highlights the immeasurability of this article's opening suggestions. The control limits for listening to customers are far more interesting than most people talk about. Example: drunk guy asking for more drinks before his drive home = customer is not always right. In reality, there's an infinite amount of situations where listening to the customer is bad business and irresponsible management. Building from the point above, observation is the CX solution. Support: American law doesn't consider eyewitness testimony as a reliable sole source of truth = asking people what they think doesn't work.

Listening and understanding our customers is essential in any service industry. We need to show genuine care. We are all people, sometimes we do not even need a solution, we just need to be heard and understood. The biggest mistake from customer service perspective is to argue with our customers - it is not about who is right or wrong; it's about making people happy. Also any recommended solutions or customer service recovery offers need to match the situation and the client we are dealing with.

Oh my God! Guys please read the feedbacks on Booking.com at least. There is a huge majority of big hotels who has never done it. That's ridiculous

Any type of customer feedback is an opportunity for growth. Positive feedback allows you to motivate your team and encourage the same behaviors that led to that feedback. In the same respect, negative feedback from a customer is a customer that cares about your business enough to let you succeed for the next customer. It is important to thank the customer for their feedback, empathize, and actively listen, and implement change as needed. Tough conversations have to happen, and we only know our areas for growth as a result.

Trabalhar com hospitalidade é gostar de servir. é "administrar" sonhos e lidar com as emo??es. No ramo da hotelaria, por exemplo, pode-se questionar (sem ser invasivo) o objetivo da viagem e oferecer uma experiência de recep??o personalizada. Exemplo: se o cliente está viajando para comemorar o aniversário, pode-se decorar o quarto com o tema específico ou oferecer um bolo ou uma sobremesa exclusiva para o aniversariante. S?o sutilezas que quando bem desenvolvidas, fazem toda a diferen?a! Além da possibilidade da viraliza??o, pois certamente o hóspede poderá compartilhar nas suas redes sociais.