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Last updated on 2024年7月21日

What strategies can you use to ensure research findings are accurately reported in product documentation?

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Research is a crucial part of product development, as it helps you understand your users, their needs, and their feedback. However, research findings can be easily misinterpreted, misrepresented, or overlooked if they are not communicated clearly and accurately in product documentation. Product documentation refers to any written or visual materials that describe your product, such as user guides, manuals, specifications, or release notes. In this article, you will learn some strategies to ensure that your research findings are accurately reported in product documentation.

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Diamond WONG

R&D Specialist Product Researcher | UX Design

1 Know your audience

The first strategy is to know who your audience is and what they need from your product documentation. Different types of documentation may have different purposes and audiences, such as developers, testers, customers, or stakeholders. You should tailor your language, tone, and format to suit the expectations and preferences of your audience. For example, if you are writing a user guide for a non-technical audience, you should avoid using jargon, acronyms, or technical details that may confuse them. Instead, you should focus on the benefits, features, and steps of using your product.

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Amrit Pritam Nath

??Passionate Quality Management Professional | Driving Excellence and Continuous Improvement | ??Linkedin Top Voice | Assistant Manager QA/QC (MR) at Commercial Syn Bags Limited.
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Implement standardized documentation processes with clear guidelines. Encourage peer review and cross-validation of findings. Utilize version control systems to track changes and updates. Train team members on effective reporting techniques and emphasize accuracy and transparency throughout the documentation process.

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2 Use clear and consistent terminology

The second strategy is to use clear and consistent terminology throughout your product documentation. You should define any terms that may be unfamiliar or ambiguous to your audience, and use them consistently across different documents. You should also avoid using synonyms, slang, or colloquialisms that may create confusion or inconsistency. For example, if you use the term "customer" in one document, you should not use "user" or "client" in another document to refer to the same group of people.

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3 Provide evidence and context

The third strategy is to provide evidence and context for your research findings in your product documentation. You should explain how you conducted your research, what methods and tools you used, how many participants you involved, and what limitations or assumptions you made. You should also provide examples, quotes, or screenshots to illustrate your findings and show how they relate to your product. This will help your audience understand the validity, reliability, and relevance of your research findings.

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4 Highlight key insights and recommendations

The fourth strategy is to highlight the key insights and recommendations that emerged from your research findings in your product documentation. You should summarize the main points, themes, or patterns that you discovered, and explain how they inform your product decisions or improvements. You should also provide clear and actionable recommendations or suggestions for your audience to follow or consider. For example, you can use headings, bullet points, tables, charts, or diagrams to emphasize the key insights and recommendations.

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Diamond WONG

R&D Specialist Product Researcher | UX Design
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Highlighting key findings is very important to lead your audience to understand the main focus you want to carry out. As not everyone like or have time to look into details, make sure your finding highlighted could help to make your audience catch your message in a short time. Besides, your research findings may be documented for future use. You may not able to explain what was happened, so it would be effective to highlight your key research insights in your report.

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5 Use plain and concise language

The fifth strategy is to use plain and concise language in your product documentation. You should avoid using complex or verbose sentences, passive voice, or unnecessary words that may obscure or dilute your message. You should also use simple and direct words that convey your meaning clearly and accurately. For example, you can use "show" instead of "demonstrate", "use" instead of "utilize", or "because" instead of "due to the fact that". You should also proofread and edit your product documentation for grammar, spelling, punctuation, and style errors.

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6 Solicit and incorporate feedback

The sixth and final strategy is to solicit and incorporate feedback from your audience, peers, or experts on your product documentation. You should ask for feedback on the clarity, accuracy, completeness, and usefulness of your product documentation. You should also ask for feedback on the design, layout, and accessibility of your product documentation. You should then review and revise your product documentation based on the feedback you receive, and ensure that it reflects your research findings correctly and effectively.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Sampson Kontomah
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1. **Thorough Review Process**: Have multiple team members review the documentation to catch any inaccuracies. 2. **Cite Sources**: Always provide references to the original research studies or data sources to back up your claims. 3. **Use Clear Language**: Present findings in a clear and concise manner to avoid misinterpretation. 4. **Consult Experts**: If possible, involve subject matter experts to validate the accuracy of the research findings. 5. **Avoid Biases**: Be mindful of any biases that could affect how the research findings are interpreted and reported. 6. **Update Regularly**: Keep documentation up to date with the latest research findings to maintain accuracy.

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What strategies can you use to ensure research findings are accurately reported in product documentation?

1

2

3

4

5

6

7

1 Know your audience

2 Use clear and consistent terminology

3 Provide evidence and context

4 Highlight key insights and recommendations

5 Use plain and concise language

6 Solicit and incorporate feedback

7 Here’s what else to consider

Product R&D

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What strategies can you use to ensure research findings are accurately reported in product documentation?

1

2

3

4

5

6

7

1 Know your audience

2 Use clear and consistent terminology

3 Provide evidence and context

4 Highlight key insights and recommendations

5 Use plain and concise language

6 Solicit and incorporate feedback

7 Here’s what else to consider

Product R&D

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