What strategies can you use for building a sales team that values inclusion?

A compreens?o e aplica??o da inteligência emocional s?o fundamentais para construir equipes de vendas eficazes. Ao desenvolver autoconhecimento, autorregula??o, consciência social e gest?o de relacionamentos, os líderes podem n?o apenas aprimorar a comunica??o e a empatia, mas também promover a inclus?o, reconhecendo e valorizando a diversidade na equipe. A inteligência emocional é uma ferramenta poderosa para lidar com desafios e criar um ambiente de trabalho positivo e colaborativo. #InteligenciaEmocional #Lideran?aInclusiva

In a simpler expression…. Emotional Intelligence is about “thinking in to the feeling” before any kind of response / action or absence of it - be it saying, action, facial expressions, body language et al

Emotional Intelligence is a key skill that anyone can develop. I read this - Your technical ability and Intelligence Quotient will get you a job, but it is your Emotional Quotient that will get you a promotion. I feel this pretty much sums up the importance of Emotional Intelligence in the workplace.

For me the best way to understand my teams EI is to look at myself and make sure I am in the best state to listen, hear and see what is going on on around me. To notice what is happening with body language and facial expressions. To notice the gaps in conversation and to determine if there are things not being said. I also find it valuable to allow my team see me be vulnerable and to show it is a safe place. If I am not willing to be open and honest how can I expect them to be.

Emotional Intelligence includes understanding the non-verbal expressions (some universal, some not) that we all communicate subconsciously. The ability to interpret those expressions as symbols for interpretation and intelligence, consciously or subconsciously, helps us to arrive at a sense of the emotions and feelings of the person who faces us in person and/or on screen. Without hearing beyond the words, we impair ourselves to hear the tidal waves of the emotions that are building to catch us off guard.

A avalia??o da inteligência emocional da sua equipe é crucial para construir uma cultura inclusiva. Utilizar ferramentas como o EQ-i, MSCEIT e ESCI oferece uma vis?o objetiva, identificando áreas de melhoria e pontos fortes. Esses insights permitem direcionar estratégias de treinamento e coaching, promovendo um desenvolvimento contínuo da equipe e fortalecendo a IE para enfrentar desafios de forma mais eficaz

I think there is a misconception that we are always expected to respond. Hence the listening gets inactivated by preparing mentally the answer while the other person is still speaking. Shifting our mindset to the idea that we are not always expected to respond verbally, allows us to be more present and listen rather than hear.

Design simulations and games that put the team in roles where they have to go through emotional stimulation and reactions. Real life like situations are better than surveys in revealing people's levels of identifying, understanding and regulating their emotions as well as their capacity to handle other people's emotional reactions. Retrospective reflections and feedback can also provide more data on the teams EI and more importantly can provide insights to build awareness and self-regulation skills.

There is one factor that is far more impactful in measuring people's EI than tests – watching their behaviour. Ask yourself: How are they talking about and treating their significant other? How do they talk about and treat their children? How do they talk about and treat the people who are not in the room? What value comes from people's mouths, or is it just swearing and blaming? What emotions do they display when small things don't go their way? How do they talk about those situations? Do they take responsibility and identify personal growth points? How do they talk about their fellow road users? All of those (and many more) give clues about people's EI. And how you feel and react to those behaviours gives clues about your EI.

Fostering an inclusive environment helps, where every team member feels acknowledged, appreciated, valued and recognised. The thought that they are been heard and are a huge part of the organization and the success of the organization is also their success, backed up with fair compensation and a good work culture is the key.

A prática da escuta ativa é essencial na constru??o de uma equipe de vendas inclusiva. Ao dedicar aten??o genuína, sem julgamentos, e usar pistas verbais e n?o verbais, você fortalece relacionamentos, constrói confian?a e compreende melhor as necessidades e motiva??es da equipe e dos clientes. A escuta ativa é uma ferramenta poderosa para adaptar solu??es de maneira mais eficaz, promovendo uma comunica??o mais significativa.

Active Listening is a huge factor, and so is the ability to ask the right type of questions. The answers you may receive might be unexpected. The key is to not be on the defence and react. The key is to actively take part in listening and reframe how the other person is showcasing how they are feeling. We live in a world where most peoples thought process has shifted to Black or White, Yes or No, but life has blurred lines and colours and as humans we should appreciate and empathise with others.

Exercício para “escutar ativamente”: A tarefa aqui é escutar e absorver o máximo o que as pessoas têm dizem. Uma boa forma de lembrar e entender a pessoa é repetir em voz alta o que lhe foi dito, como por exemplo: →“ent?o você acha que...” ou →“se eu entendi corretamente, você pensa que...” Concentre-se nas perguntas: →“o que o outro está dizendo?” →“qual a opini?o dele sobre isso?” O objetivo desse exercício é aprender a deixar os próprios pensamentos e ideias em segundo plano para “ser todo ouvidos”

In order to create a workspace that fosters inclusion, practicing active listening becomes important. Listening attentively to what's being said along with acknowledging the non verbal cues of your team mates ensures complete and enhanced communication.? You can do this by: - Creating a space free of judgment and biasness so that all the team mates can freely express themselves.? - Asking open ended and clarifying questions so as to invite & understand diverse perspectives. - Leaving behind all prejudices so as to promote communication among team mates belonging to diverse groups.

Ask open questions without judgement. Think about what they've said instead of jumping in with a response. Listen without just listening to think of a reply. Be comfortable with the conversation being slow.

Diversity without inclusion is like cafe latte without milk. I think a key consideration is to shift from diversity as a quantitative target to an inclusive values-driven environment. Acknowledging and celebrating the uniqueness of every team member. Make Cultural Humility a valued daily practice and common learning journey.

Promover a diversidade e a inclus?o na equipe de vendas é essencial para criar um ambiente colaborativo e inovador. Isso envolve recrutamento diversificado, igualdade de oportunidades, estímulo à colabora??o e celebra??o da diversidade. Ao prevenir discrimina??o e cultivar um ambiente de apoio, você constrói uma equipe mais forte, capaz de gerar ideias inovadoras e alcan?ar resultados inclusivos.

A perspectiva de diversidade e inclus?o, ressaltada por Ritu Bhasin em "The Authenticity Principle", destaca a importancia de abranger diversas origens, identidades e experiências. Estratégias como recrutamento de talentos diversos, oportunidades iguais de aprendizado e desenvolvimento, e estímulo à colabora??o fomentam um ambiente inclusivo. Celebrar a diversidade e prevenir formas de discrimina??o contribuem para criar um espa?o seguro, onde ideias e opini?es s?o valorizadas. Essas práticas n?o apenas fortalecem a cultura da equipe de vendas, mas também impulsionam resultados inclusivos e responsáveis. Livro Recomendado: "The Authenticity Principle" de Ritu Bhasin.

By encouraging open communication, respecting diverse perspectives and promoting teamwork. Also when recruiting, implement strategies to attract a diverse pool of candidates ensuring the job description is inclusive.

Instead of the sales team competing with one another why not use diversity to their own advantage based on: 1- Languages spoken 2- Cultural backgrounds 3- Competent skills 4- Communication skills 5- Level of experience The people that work as one will generate way more revenue than the lonely wolf trying to compete with his own team mates.

One of the very first thing to do is to carefully assess your team needs so that you can be the effective leader they need to execute the overall objectives. A leader must create an environment for their sales team to feel comfortable and motivated to achieve their targets. Also strategies must be well defined and understood.

1.Craft job descriptions that use inclusive language to attract a broad range of candidates. 2.Foster awareness of unconscious biases and encourage open discussions about diversity through trainings for both new and existing employees. 3.Establish employee resource groups (ERGs) focused on diversity, where team members can share experiences and provide support. 4.Provide clear channels for reporting incidents and take swift, fair action when necessary. 5.Conduct regular diversity audits to assess the composition and inclusivity of your team. 6.Use diverse hiring panels to minimize biases in the selection process.

Not sure where to start...??? Start by attending some events, DE&I centred events tend to be so welcoming, fun & free! It also tends to be easy to spark new conversations and get your mindset in the DE&I space, once a few seeds have been planted, I find that a pathway to action evolves from there. ?? I always keep an eye out for events being hosted by organisations like, Girls in Tech, Code Like a Girl, Tech Diversity, Women in Tech, Women Who Code, She Leads Tech & AWSN to name a few. ???? You can always follow me for my monthly event round-up too ??

The first step towards building emotional intelligence is to be aware and mindful of your own emotions, followed by the ability to observe and listen. Once you start to observe and listen, empathy follows which will help you understand perspectives and emotions of those around you. Emotional intelligence is very crucil for teams to thrive and deliver high performance. Diversity plays the next big role in helping you and your team mature emotional intelligence as it brings in varied perspectives at the same time compels you to think beyond the usual approaches.

Lembre-se de que a promo??o da diversidade e da inclus?o é um esfor?o contínuo. A monitoriza??o constante, a adapta??o de estratégias e a abertura para aprendizado s?o fundamentais para criar e manter uma equipe de vendas verdadeiramente inclusiva.

Emotional Intelligence is being able to recognise your own emotions and realise how they impact the way you may read other people's emotions. It is not enough to only take clues from facial expressions and body language, as we can misinterpret this. In Australia (as in many other countries), we are a multi-cultural society mixing with people who have totally different ideas on how they need to reflect their emotions in different situations. Be careful about making assumptions. Always treat everyone with respect and value their input and their views.