登录查看更多内容

What strategies can you use to build trust and rapport with underrepresented groups in Emergency Management?

由人工智能和领英社区提供技术支持

Emergency management (EM) is a vital field that requires effective communication and collaboration among diverse stakeholders, including underrepresented groups such as racial and ethnic minorities, women, LGBTQ+ people, people with disabilities, and low-income communities. However, these groups often face barriers to access, participation, and representation in EM, which can undermine their trust and rapport with EM professionals and organizations. How can you, as an EM practitioner, foster more inclusive and respectful relationships with underrepresented groups in EM? Here are some strategies to consider.

此文章中的业界达人

由社区从 6 条内容中精选。了解更多

Rafael Silva T.

Presidente de Aeroambulancias Silva

1 Learn about their needs and perspectives

One of the first steps to building trust and rapport with underrepresented groups in EM is to learn about their specific needs, challenges, experiences, and perspectives. This means listening to their voices, acknowledging their concerns, and validating their emotions. It also means being aware of your own biases, assumptions, and stereotypes, and avoiding generalizations or judgments based on group identity. You can learn more about underrepresented groups in EM by conducting surveys, interviews, focus groups, or community forums, as well as by reviewing existing data, reports, and research on their EM issues.

添加您的观点

Jaina Ko, CSP

EHS Manager, CSP
举报内容
Often, underrepresented groups have become so accustomed to being invisible or ignored that initial attempts to reach out and connect are missed or not believed. It’s is important to be consistent and dependable with communications, emphasize listening, and follow through with promised actions.

已翻译

赞

2 Involve them in decision-making and planning

Another way to build trust and rapport with underrepresented groups in EM is to involve them in decision-making and planning processes that affect their safety and well-being. This means giving them opportunities to share their input, feedback, and suggestions, and incorporating their views and preferences into EM policies, programs, and actions. It also means empowering them to take leadership roles and responsibilities in EM, and supporting their capacity and skills development. You can involve underrepresented groups in EM by creating advisory boards, committees, or networks, as well as by facilitating participatory methods such as workshops, simulations, or exercises.

添加您的观点

3 Respect their culture and identity

A third strategy to build trust and rapport with underrepresented groups in EM is to respect their culture and identity, and to recognize the diversity and heterogeneity within and across groups. This means being sensitive to their language, values, beliefs, norms, and traditions, and adapting your communication and interaction styles accordingly. It also means being inclusive and equitable in your representation and recognition of underrepresented groups in EM, and celebrating their contributions and achievements. You can respect underrepresented groups in EM by providing culturally and linguistically appropriate services, materials, and training, as well as by organizing events, campaigns, or awards that highlight their EM stories and successes.

添加您的观点

Rob M.

Public safety, investigations & operations management??Screenwriting ??? Interested in history, tech & culture ??? Law Enforcement 15 years (retired 2024)????
举报内容
I’ve found success when engagement is genuine and empathy can bring out mutual understanding. Each community is different so trust is earned with actions and listening. Culture and identity is vital for each person and recognizing the diversity of one another takes real-life face to face acknowledgment over time. Community engagement can be attending ceremonies, volunteering to fundraiser for a common cause, providing services and assisting in organizing events. Mutual success is achievable when the community realizes you sincerely want to help and learn from them.

已翻译

赞
Rafael Silva T.

Presidente de Aeroambulancias Silva
举报内容
Al operar un servicio de emergencia, se debe ser objetivo, preciso y afín. La persona al otro lado de la línea, por lo general está asustada, angustiada y quizá no tenga tiempo para lidiar con cosas que no le ayudarán a resolver su problema. Se debe ser muy centrado en la solución para no perderse en consideraciones que consumen tiempo y ponen en riesgo la vida de personas. El triángulo de ARC (Afinidad, Realidad y Comunicación) es fundamental para establecer una comunicación efectiva.

已翻译

赞
PELAYO PEDRAYES

Especialista técnico en Aludium
举报内容
Más que cultura, es la forma intrínseca de cada grupo e individuo. Por lo que considero en segundo plano, lo que se refiere a cultura y etc. premiando al grupo por su bagaje en la propia emergencia teniendo más en cuenta a la hora de coexistir entre diferentes grupos, para tener un orden jerárquico dentro de la emergencia, ordenando en prioridad y opinión a la hora de afrontar el trabajo.

已翻译

赞

4 Collaborate with their allies and advocates

A fourth strategy to build trust and rapport with underrepresented groups in EM is to collaborate with their allies and advocates, who are individuals or organizations that support, promote, or defend their rights and interests in EM. This means establishing and maintaining partnerships, networks, and coalitions with them, and leveraging their expertise, resources, and connections. It also means coordinating and aligning your goals, strategies, and actions with them, and resolving any conflicts or disagreements constructively. You can collaborate with underrepresented groups' allies and advocates in EM by identifying and reaching out to them, as well as by joining or creating platforms, forums, or initiatives that foster dialogue and cooperation.

添加您的观点

Rafael Silva T.

Presidente de Aeroambulancias Silva
举报内容
Si, al acercarse a estos grupos y trabajar con estas organizaciones, los gestores de servicios de emergencias pueden aprender sobre las experiencias de los miembros de los grupos subrepresentados y las barreras que enfrentan al acceder a la atención. Esto puede ayudar a identificar los riesgos que enfrentan y desarrollar acciones para mitigarlos. Lo más importante se relaciona con la capacidad de adaptarse y generar las soluciones para atender sus necesidades como grupos.

已翻译

赞

5 Evaluate and improve your practices

A fifth and final strategy to build trust and rapport with underrepresented groups in EM is to evaluate and improve your practices, and to demonstrate your commitment and accountability to them. This means monitoring and measuring your performance, impact, and outcomes in relation to underrepresented groups in EM, and collecting and analyzing data, feedback, and evidence. It also means identifying and addressing any gaps, challenges, or areas for improvement, and implementing changes or actions accordingly. You can evaluate and improve your practices by conducting self-assessments, audits, or reviews, as well as by seeking external or independent evaluations or accreditations.

添加您的观点

Rafael Silva T.

Presidente de Aeroambulancias Silva
举报内容
Las mejores prácticas vienen de diferentes puntos de vista y de una metodología de cambio permanente. Es muy importante fomentar una cultura que abrase las mejoras y sobre todo que tenga capacidad de adaptación para ponerlas en práctica.

已翻译

赞

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

添加您的观点

Emergency Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

What strategies can you use to build trust and rapport with underrepresented groups in Emergency Management?

1

2

3

4

5

6

1 Learn about their needs and perspectives

2 Involve them in decision-making and planning

3 Respect their culture and identity

4 Collaborate with their allies and advocates

5 Evaluate and improve your practices

6 Here’s what else to consider

Emergency Management

给文章评分

感谢您的反馈

更多Emergency Management相关文章

更多相关阅读内容

What strategies can you use to build trust and rapport with underrepresented groups in Emergency Management?

1

2

3

4

5

6

1 Learn about their needs and perspectives

2 Involve them in decision-making and planning

3 Respect their culture and identity

4 Collaborate with their allies and advocates

5 Evaluate and improve your practices

6 Here’s what else to consider

Emergency Management

给文章评分

感谢您的反馈

查看其他技能