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What strategies can nurses use to manage patient anxiety when working with physicians?

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As a nurse, you may encounter situations where you have to work with physicians who are not familiar with your patients, their conditions, or their preferences. This can create anxiety and stress for both you and your patients, especially if there is a lack of communication, collaboration, or respect. How can you manage patient anxiety when working with physicians and ensure that their needs are met? Here are some strategies that you can use to enhance your role and scope of practice as a nurse and foster positive relationships with physicians.

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Tabitha Barrett

Implementation Manager ? Registered Nurse ? Senior Operations Analyst ? Patient Services Professional

1 Establish rapport

One of the first steps to manage patient anxiety is to establish rapport with both the patient and the physician. Rapport is the feeling of trust, understanding, and connection that you build with others through verbal and non-verbal communication. By showing empathy, listening actively, and using open-ended questions, you can demonstrate your interest and concern for the patient and the physician. Rapport can help you create a safe and comfortable environment for the patient, as well as a collaborative and respectful one for the physician.

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Tabitha Barrett

Implementation Manager ? Registered Nurse ? Senior Operations Analyst ? Patient Services Professional
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Nurses can employ several strategies to manage patient anxiety when working with physicians and establish rapport. 1. Active listening helps nurses understand patients' concerns and fears, fostering empathy and building trust. 2. Providing clear and concise explanations about procedures or treatment plans alleviates anxiety by empowering patients with knowledge. 3. Involving patients in decision-making processes allows them to feel heard and respected. 4. Offering emotional support and reassurance throughout the healthcare journey helps alleviate anxiety via compassion. 5. Maintaining open communication channels between nurses and physicians ensures a collaborative approach that prioritizes patient well-being and trust.

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2 Educate and empower

Another strategy to manage patient anxiety is to educate and empower both the patient and the physician. Education is the process of providing relevant and accurate information about the patient's condition, treatment options, and expected outcomes. Empowerment is the process of enabling the patient and the physician to make informed decisions and take actions that support their goals and preferences. By educating and empowering the patient, you can help them understand their situation, reduce their fears, and increase their confidence and autonomy. By educating and empowering the physician, you can help them appreciate your expertise, value your input, and involve you in the care plan.

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3 Advocate and negotiate

A third strategy to manage patient anxiety is to advocate and negotiate for the patient and the physician. Advocacy is the act of speaking up for the patient's rights, needs, and interests, especially when they are not able to do so themselves. Negotiation is the act of reaching a mutually acceptable agreement or compromise with the physician, when there is a conflict or disagreement about the patient's care. By advocating and negotiating for the patient, you can protect their dignity, safety, and well-being, as well as ensure that their voice is heard and respected. By advocating and negotiating for the physician, you can acknowledge their authority, expertise, and responsibility, as well as facilitate a constructive and cooperative dialogue.

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4 Support and follow-up

A final strategy to manage patient anxiety is to support and follow-up with both the patient and the physician. Support is the act of providing emotional, practical, and professional assistance to the patient and the physician, when they face challenges or difficulties in their care. Follow-up is the act of checking on the patient and the physician, after they have received or delivered care, to monitor their progress, outcomes, and satisfaction. By supporting and following-up with the patient, you can show your compassion, commitment, and accountability, as well as help them cope and recover. By supporting and following-up with the physician, you can show your appreciation, feedback, and collaboration, as well as help them improve and learn.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What strategies can nurses use to manage patient anxiety when working with physicians?

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1 Establish rapport

2 Educate and empower

3 Advocate and negotiate

4 Support and follow-up

5 Here’s what else to consider

Nursing

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