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What steps should you take when a video signal is lost?

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Losing a video signal during an event can be a nightmare for any event producer. Whether it's a live stream, a presentation, or a video playback, you need to act fast and smart to restore the image and avoid losing the audience's attention. In this article, we'll share some tips on how to troubleshoot and fix common video signal problems in event production.

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### Check the source:

When your video signal drops, first ensure the source device is on and properly connected. This quick check can often nip the issue in the bud and save you precious time during an event.Have contingency plans:Always have a backup like B-roll footage ready. If your live feed falters, seamlessly switch to this pre-recorded content to maintain audience engagement while you troubleshoot.

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1 Check the source

The first thing you should do when a video signal is lost is to check the source of the signal. This could be a laptop, a camera, a media player, or a switcher. Make sure that the device is powered on, connected to the right output, and sending the correct resolution and format. If possible, try to switch to a backup source or a test pattern to see if the signal comes back. If the source is not the issue, move on to the next step.

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Jim Jachetta

Escape Frustration: Transform your live production, broadcast, and corporate AV with Smart Technologies, experts in wireless, streaming, bonded cellular, fiber optics, IPTV, DirecTV, and digital signage systems.
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If you have an extra monitor or a video analyzer, you can verify the video signal at the source. I have a black magic design 4K monitor for testing purposes. Phabrix makes an excellent portable video analyzer if you have a larger budget.

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Debbie Momb

OPEN FOR HIRE- SALES DIRECTOR, PROJECT MANAGER, MARKETING, HOSPITALITY, CUSTOMER SERVICE
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Everyone already added the key steps - I can't get my new phone to recognize my Bluetooth speaker and I researched and tried everything! Crazy it sees all my other devices

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2 Check the cables

The next thing you should do is to check the cables that carry the video signal from the source to the destination. This could be HDMI, SDI, VGA, DVI, or any other type of cable. Look for any signs of damage, loose connections, or interference. Try to replace or reseat the cables if you suspect they are faulty. If you are using long or multiple cables, consider using a signal booster or a splitter to avoid signal degradation. If the cables are not the issue, move on to the next step.

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Jim Jachetta

Escape Frustration: Transform your live production, broadcast, and corporate AV with Smart Technologies, experts in wireless, streaming, bonded cellular, fiber optics, IPTV, DirecTV, and digital signage systems.
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If you are passing a 4K UHD signal, make sure your HDMI or SDI cables are rated for 4K UHD. It’s always a good protective to use higher quality cables. This is particularly true if you are working with a portable system that you set up and breakdown, repeatedly, adding extra wear and tear to the cables and connectors.

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3 Check the destination

The final thing you should do is to check the destination of the video signal. This could be a projector, a monitor, a LED wall, or a streaming platform. Make sure that the device is powered on, connected to the right input, and set to the correct resolution and format. If possible, try to switch to a different input or device to see if the signal comes back. If the destination is not the issue, you may need to consult a technical expert or contact the manufacturer for further assistance.

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Jim Jachetta

Escape Frustration: Transform your live production, broadcast, and corporate AV with Smart Technologies, experts in wireless, streaming, bonded cellular, fiber optics, IPTV, DirecTV, and digital signage systems.
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As I mentioned in step one, If you have an extra monitor or a video analyzer, you can verify the video signal at the source. I have a black magic design 4K monitor for testing purposes. Phabrix makes an excellent portable video analyzer if you have a larger budget.

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4 Stay calm and communicate

While you are troubleshooting and fixing the video signal problem, it's important to stay calm and communicate with your team and your audience. Let them know what's going on and how long it will take to resolve the issue. You can also use an audio cue, a graphic, or a message to inform them that you are working on it. Don't panic or lose your professionalism, as this will only make the situation worse.

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Jim Jachetta

Escape Frustration: Transform your live production, broadcast, and corporate AV with Smart Technologies, experts in wireless, streaming, bonded cellular, fiber optics, IPTV, DirecTV, and digital signage systems.
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A piece of equipment will eventually fail during a live event or production. It’s always a good idea to have contingency plans for such unexpected failures. For example, if your production switcher should fail, have the cabling and connectors to bypass the switcher so you can get one camera on the air. During a live broadcast, it’s always a good idea to have some B-roll or produced video clip that you can air if something should happen to your live production.

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5 Learn and prevent

After you have successfully restored the video signal, you should learn from the experience and prevent it from happening again. Review what caused the problem and how you solved it. Document the steps and share them with your team and your clients. Update your equipment and your workflow if necessary. Test your video signal before and during the event. Have a backup plan and a contingency plan in case of emergencies.

Losing a video signal can be a stressful and frustrating experience for any event producer. However, by following these steps, you can troubleshoot and fix the issue quickly and effectively. You can also improve your skills and confidence as an event producer and deliver a high-quality video experience for your audience.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Jakob Hummes

Channel Sales Director at Backlight
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Call your video / broadcast engineer. Honestly, who comes up with those questions??? @linkedin ??? Who is the targeted audience here?

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What steps should you take when a video signal is lost?

1

2

3

4

5

6

1 Check the source

2 Check the cables

3 Check the destination

4 Stay calm and communicate

5 Learn and prevent

6 Here’s what else to consider

Event Production

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What steps should you take when a video signal is lost?

1

2

3

4

5

6

1 Check the source

2 Check the cables

3 Check the destination

4 Stay calm and communicate

5 Learn and prevent

6 Here’s what else to consider

Event Production

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