What are the steps to create an IT Operations governance roadmap?

1 Assess your current state

The first step is to assess your current state of IT Operations governance. This involves identifying your strengths, weaknesses, opportunities, and threats. You can use various tools and frameworks, such as SWOT analysis, COBIT, ITIL, or ISO/IEC 20000, to evaluate your maturity level, capabilities, gaps, and risks. You should also gather feedback from your stakeholders, such as customers, employees, suppliers, and regulators, to understand their expectations, needs, and satisfaction.

2 Define your desired state

The next step is to define your desired state of IT Operations governance. This involves setting your vision, mission, values, and principles for IT Operations. You should also establish your strategic goals, objectives, and outcomes that align with your business strategy and priorities. You should also define your key performance indicators (KPIs) and success criteria that measure your progress and performance.

3 Identify your gaps and actions

The third step is to identify your gaps and actions. This involves comparing your current state and desired state of IT Operations governance and finding the areas that need improvement or change. You should also prioritize your gaps based on their impact, urgency, and feasibility. You should then develop a list of actions and initiatives that address your gaps and support your goals. You should also assign roles, responsibilities, and accountabilities for each action and initiative.

4 Create your roadmap

The fourth step is to create your roadmap. This involves creating a timeline and a budget for your actions and initiatives. You should also define the scope, deliverables, milestones, and dependencies for each action and initiative. You should also create a communication plan that informs and engages your stakeholders about your roadmap. You should also create a risk management plan that identifies and mitigates potential risks and issues that may affect your roadmap.

5 Implement your roadmap

The fifth step is to implement your roadmap. This involves executing your actions and initiatives according to your timeline and budget. You should also monitor and control your progress and performance using your KPIs and success criteria. You should also communicate and report your results and achievements to your stakeholders. You should also manage and resolve any risks and issues that may arise during the implementation.

6 Review and improve your roadmap

The sixth step is to review and improve your roadmap. This involves evaluating your outcomes and impacts using your KPIs and success criteria. You should also collect feedback and lessons learned from your stakeholders and team members. You should also identify any gaps or opportunities for improvement or change. You should then update and refine your roadmap based on your findings and recommendations. You should also celebrate and reward your successes and achievements.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?