What are some of the tools and techniques that you use to measure and improve quality performance?

I want to add here 1)PDCA Cycle (Plan-Do-Check-Act) 2)Lean Methodology 3)Six Sigma 4)Statistical Process Control 5)Quality Function Deployment 6)Total Quality Management 7)Failure Mode and Effects Analysis 8)Root Cause Analysis 9)Check Lists

Some examples include: Flowcharts:?Visual representations of processes or steps involved in creating a product or service. Check sheets:?Forms used to collect data on quality-related events, such as defects or customer complaints. Pareto charts:?Bar charts that show the frequency of different categories of data, such as the types of defects that are most common. Cause-and-effect diagrams (fishbone diagrams):?Diagrams that identify and categorize the potential causes of a quality problem. Histograms:?Bar charts that show the distribution of data, such as the number of defects found in a batch of products.

To measure and enhance quality performance, various tools and techniques can be employed: 1. Key Performance Indicators (KPIs): Establish relevant metrics to track quality levels effectively. 2. Six Sigma: A data-driven methodology to reduce defects and variations in processes. 3. Total Quality Management (TQM): A holistic approach focusing on continuous improvement and customer satisfaction. 4. Lean Manufacturing: Eliminate waste and optimize processes for better quality. 5. Statistical Process Control (SPC): Use statistical analysis to monitor and control processes. 6. Root Cause Analysis: Identify and address underlying causes of quality issues. 7. Quality Audits: Regular assessments to ensure compliance with standards.

In my opinion, quality metrics can be very specific to the company and the client. A cybersecurity company can never have even the slightest wobble with their login data, a salon scheduling app shouldn't ever double book a stylist, that sort of thing. Working with your creative crew and leadership will help the quality team determine unique metrics based on brand promise and mission-critical elements.

Tools like Six Sigma, Lean Management, and Total Quality Management enable quality measurement and improvement. Key Performance Indicators (KPIs), Pareto Analysis, Root Cause Analysis, Statistical Process Control (SPC), Benchmarking, Quality Function Deployment (QFD), and Failure Mode and Effects Analysis (FMEA) aid in evaluating processes, identifying issues, and implementing targeted enhancements for quality performance.

Depending on the type of product or software, different types of indicators/standards needs to be considered. Quality related to both Functional and Non functional aspects plays a key role in ensuring successful delivery and rich customer experience. Like for Health related software compliance to regulatory bodies is must, likewise for insurance sector it is different set of standards etc.

As a manager QA in textile dyeing I must explain that , testing laboratory we have huge standards for maintaining the quality for our customers specifications and requirements it's the very major role to act for enhancing our demand. However we are following all quality standards which are mainly AATCC ASTM ISO and many more for sustainability for our goods and satisfaction for our customers. Nowadays we have to be aware of all standards for beating Market and win.

The best time to deploy a QA team is early. Set them loose on requirements, workflows, sample UI, whatever you've got that can be reviewed for gaps, errors, conflicts, look, feel, anything QA typically pays attention to. The sooner they find a bug in those early-stage documents, the less time it has to escape into the code. The sooner the bug is eliminated, the cheaper, too. So start quality reviews early.

Quality is everyone's responsibility and along with this embedding quality standards starting from left to right is of high priority. Review at every stage - Requirement, Design, Coding, Testing, Monitoring is required so we can plan on improvements.

Quality tools such as test automation tools are extremely helpful tools in product quality. But one thing we should never forget in terms of quality assurance is that they are "tools" to increase the quality of the product. We should not consider a quality tool as a product or its substitution but they are "tools" to increase the quality of the product.

As someone who has spent years doing fully manual testing (And continues to do so recreationally), I often find myself wishing I had tools to assist me. Manual testing takes a lot of time, and will often allow bugs to pass by undetected if they aren't explicitly visible. Application of QA tools can help to mitigate these issues, if not outright eliminate them. Being part of a team that has developed one such tool, I often found myself thinking "This would make my life 200 times easier" while testing the program. Proper application of QA tools can elevate an already effective testing team even further, resulting in a far more polished outcome in a shorter span of time.

I think the most important aspect of using tools is the training. JIRA, for instance, is great when customized, but such customization results in a learning curve. The same goes for any tool. It's important that everyone understands how a given tool works, how it should be used, and how the output should be shared and used. Standardization in the use of tools is very important.

Focus on root cause analysis, involve 5 why or any other approach to ensure problem is understood and required action is identified. Regular Review/Audit will help in keeping track of closure of action items. If high number of blocker or critical defect is being logged by QA team, it means we are lacking on coding or designing or requirements. Back trace each phase or stage and check what needs to be improvised.

I think the biggest thing that drives quality culture is positioning QA as everyone's buddy, everyone's helper. Too often they are positioned as the enemy of done, the perfectionists in the way of a delivery. There are so many ways to present the QA as allies in the great fight against entropy. When I coordinated training of QA, I loved to have them sit with devs to learn how the system worked, (a bit like a dev intern) and also sit with customer success to learn how customers used it. Customer success benefitted from technical insights, the dev team got fresh eyes and curious minds. Everyone benefitted, and QA often worked with the same people for years, even if the link wasn't official!

Artificial intelligence revolutionizes software testing by providing quality engineers with unprecedented opportunities to enhance their efficiency at a much faster pace than ever before. Unlike traditional quality engineering tools, AI-driven testing encompasses a broader range of behaviors and performance, offering comprehensive support. Sealights, a tool equipped with Test Impact Analytics capabilities, analyzes test execution data and establishes correlations with codebase changes. This significantly reduces the number of tests required for a testing cycle, resulting in reduced cycle time. Another invaluable tool, Launchable, employs Test Analytics to identify the critical 20% of tests that have the greatest impact on your pipeline.

Mostly commonly tools and techniques used to measure and improve quality performance. Seven basic quality tools Performance rating system Product performance and validation Process improvement and validation Equipment capacity and performance

In my quality culture is when everyone delivers thier best because they are doing it for themselves first. We have to feel that ut enriches us by being our best and delivering quality and demonstrating that motivates colleagues teams and that's how the culture grows It's about each one of us and that is where the faith and support of leadership helps ??

It is of extreme benefit for a company to have ownership in quality everyone's responsibility. Quality is not just finding defects in the code before release. It's about fostering the best product for whomever your customer is at the first thought through release and forever after. Quality is a continuous process where you iterate and improve every day. Are you making choices that benefit the business goals along with shipping defects free code? Everyone should be involved with a high quality product as a key to the shared success of the company and its audience. QA has a knack for seeing the gaps and knowing the scenarios to test but they should be consultants that empower everyone to start thinking the same way.

Ensure you have effective procedures for QA and QC activities. Define the metrics which should be in line with your KPIs and Organisational objectives. There are many automated solutions available on QA and QC which will automatically update the metrics based on the activities execution/status updates. You just need to map your Processes and metrics in the solution so that all your QA and QC metrics will come to one platform.

Examples of how tools and techniques can be used to measure and improve quality performance: A company that is experiencing a high rate of customer complaints about defective products could use a Pareto chart to identify the most common types of defects. Once the most common defects have been identified, the company could use root cause analysis to identify the root causes of these defects. Once the root causes have been identified, the company could develop and implement corrective actions to address the root causes. A company that is experiencing a high rate of employee turnover could use employee surveys to identify the factors that are contributing to the turnover.

One thing i've found helpful is AI. I think it has become more convenient to leverage technology for measurement, monitoring and improvement. Using Business intelligence tools for data analytics, automated collection of data, visual representations for reporting has enhanced both efficiency and accuracy towards improvement insights.

Value stream mapping. Keeping in mind that value your product or service with respect to the customer's requirement. Than start working to sustain it.

There are quantitative and qualitative ways to measure maturity of quality. Performance is not the wording I would use Metrics for measuring quality are for instance; Quantitative -claims from customers, -inhouse production defects dpm, ppm -inhouse production deviations -internal external Audit score Qualitative -customer satisfaction -employee awareness about quality mindset -company culture about quality -management attention & involvement self assessment or initiating survey can be implemented to see maturity Or audit results may somehow show tendence