What are some of the tools or methods that you use to streamline feedback and action plan management?

1 Online surveys

One of the most common and convenient ways to gather feedback is to use online surveys. You can create and distribute surveys using various platforms, such as Google Forms, SurveyMonkey, or Typeform. Online surveys allow you to ask different types of questions, such as multiple choice, rating scales, open-ended, or matrix. You can also customize the design, branding, and logic of your surveys. Online surveys make it easy to collect and analyze feedback data, as you can export the results to spreadsheets, charts, or reports.

2 Feedback apps

Another option to collect feedback is to use feedback apps that are designed specifically for live events. These apps enable you to capture feedback in real time, using mobile devices, QR codes, or kiosks. Some examples of feedback apps are Eventbrite Organizer, HappyOrNot, or Feedier. Feedback apps can help you engage your audience, measure satisfaction, and identify issues or opportunities. You can also integrate feedback apps with other tools, such as CRM, email, or social media.

3 Action plan templates

Once you have collected and analyzed feedback, you need to create and implement an action plan to improve your live events. An action plan is a document that outlines the specific steps, responsibilities, and deadlines for achieving your goals. You can use action plan templates to simplify and standardize your action plan process. Action plan templates can help you organize your tasks, assign roles, track progress, and communicate updates. You can find various action plan templates online, such as Smartsheet, Asana, or Trello.

4 Feedback loops

A feedback loop is a process that involves collecting feedback, acting on it, and communicating the results. Feedback loops can help you build trust, loyalty, and engagement with your event stakeholders. You can create feedback loops using different tools or methods, such as email, social media, webinars, or newsletters. Feedback loops can help you show appreciation, acknowledge issues, share improvements, or solicit more feedback. Feedback loops can also help you measure the impact and effectiveness of your action plan.

5 Feedback culture

Finally, one of the most important factors that can streamline feedback and action plan management is to foster a feedback culture. A feedback culture is a culture that values, encourages, and rewards feedback. A feedback culture can help you create a positive and collaborative environment for your event stakeholders. You can foster a feedback culture by setting clear expectations, providing training, giving and receiving feedback regularly, and celebrating success. A feedback culture can help you improve your live event performance and experience.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?