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What are some tips for communicating with anxious patients?

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Anxiety is a common and normal emotion that can affect anyone, especially in stressful or uncertain situations. However, for some patients, anxiety can interfere with their ability to communicate effectively, understand medical information, and follow treatment plans. As a healthcare professional, you can help your anxious patients by using some simple and practical tips to improve your communication skills and build trust and rapport.

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Navaneethakrishna Ramanathan

Healthcare App Designer. Interoperability, Human-Centricity, Aged Care, Healthcare Systems, Digital Mental Health.
Dr Ansha Patel

Consultant, Clinical Psychologist, Reg. Psychotherapist, Researcher, Reviewer, Scientific Advisor, Columnist, Mental…
Camila Souza

Psicóloga e Psicoterapeuta | Cofundadora da Reverso Experiências Transformadoras | Gest?o de mudan?a e estilo de vida |…

1 Listen actively

One of the most important tips for communicating with anxious patients is to listen actively and attentively to what they are saying and feeling. Active listening involves showing interest, empathy, and respect, using verbal and non-verbal cues, asking open-ended questions, and summarizing or paraphrasing what you heard. By listening actively, you can demonstrate that you care about your patients, understand their concerns, and validate their emotions.

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Navaneethakrishna Ramanathan

Healthcare App Designer. Interoperability, Human-Centricity, Aged Care, Healthcare Systems, Digital Mental Health.
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Active listening is a fundamental skill in effective communication, especially when interacting with anxious patients. It involves attentive and empathetic listening to understand the speaker's feelings, thoughts, and concerns. Refrain from interrupting or finishing the patient's sentences. Allow them to express themselves fully without feeling rushed or cut off. Use open-ended questions to encourage them to elaborate on their concerns. These questions prompt more detailed responses and help you gain deeper insights into their worries.

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Dr Ansha Patel

Consultant, Clinical Psychologist, Reg. Psychotherapist, Researcher, Reviewer, Scientific Advisor, Columnist, Mental Health advocate
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Some tips that help while interacting with anxious persons are: 1. Having a neutral but reassuring stance. 2. Being kind and approachable. 3. Being a good listener & asking open ended leds. 4. Managing one's own emotional display & maintaining composure. 5. Being less probing. 6. Acknowledging, soothing & summarizing. 7. Following up well. -Dr Ansha Patel (Qualified as : Bach & Masters Clin Psych, MPhil Clinical Psychology, PhD Reproductive Psychology, RCI licensed, FAIMER (Preventive psychiatry, from MAHE-MUFILIPE). Present Affiliation : 1.Consultant Clinical Psychologist & Psychotherapist at Paras Hospitals Udaipur, Rajasthan. 2.Head-Dept of Cl Psychology & Neurosciences at Centre for Mental health & Behavioral Sciences (CMBS),Udaipur.

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Dr. Shane Ryan Apperley ???????? DMS, MSc, PGCert, MAcadMEd CHEP, FRSPH, MPLC, PA-R

Associate Professor, Franklin Pierce University (FPU) ? Visiting Professor, University of the West of England (UWE) ? Medical Professional Legal Consultant ? Doctor of Medical Science ? Physician Associate (PA) ? Veteran
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Active listening is imperative to any patient encounter, especially when the patient is anxious - remember that a normal day for you may be the worst day imaginable for your patient if they are in pain, just been given a life-changing diagnosis. As part of the process I feel like it is helpful to summarise/repeat back to the patient what you have heard at regular intervals.

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2 Provide clear and concise information

Another tip for communicating with anxious patients is to provide clear and concise information that is relevant, accurate, and easy to understand. Avoid using jargon, acronyms, or technical terms that may confuse or overwhelm your patients. Instead, use simple and familiar language, explain the meaning of any medical terms, and use visual aids or examples if possible. Also, avoid giving too much or too little information at once, and check for comprehension and feedback frequently.

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Camila Souza

Psicóloga e Psicoterapeuta | Cofundadora da Reverso Experiências Transformadoras | Gest?o de mudan?a e estilo de vida | Designer de Experiências Exclusivas em saúde mental e bem-estar.
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Comece perguntando ao seu cliente o que ele acredita sobre as suas emo??es e pensamentos. Muitas vezes queremos ajudar o cliente a se regular a partir da nossa perspectiva. Ao explorar o mundo do cliente, talvez você descubra que ele se acha capaz de regular suas próprias emo??es, mas n?o sabe como, etc. Abrir espa?o para conhecer as cren?as que o cliente tem sobre sua capacidade de lidar com seus estados mentais e emocionais, pode ser um norteador de por onde come?ar a ajuda-lo, possibilitando uma conex?o mais empática e genuína, um ambiente mais seguro e acolhedor, assim como um melhor engajamento do cliente no processo.

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3 Empower your patients

A third tip for communicating with anxious patients is to empower them to take an active role in their own health and care. Empowering your patients means giving them choices, options, and resources that can help them cope with their anxiety and improve their outcomes. For example, you can ask your patients about their preferences, goals, and expectations, involve them in decision-making and problem-solving, and encourage them to ask questions and express their opinions. You can also provide them with educational materials, support groups, or referrals that can enhance their knowledge and skills.

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Dr. Susanne L?ffner

??Fü(h)rsorge - fü(h)r dich, fü(h)r andere! ??Stresscoaching nicht nur für ?rztInnen??
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Hier ist es besonders wichtig, dem Patienten von Anfang an Sicherheit und Vertrauen zu vermitteln, um ihm überhaupt erst die M?glichkeit zu geben, selbst aktiv zu werden. Vertrauen kann durch ein ehrliches, klares und empathisches Auftreten erreicht werden. Zuverl?ssigkeit ist zudem von gro?er Bedeutung. Beim Patienten kann Sicherheit im Sinne einer mentalen Ressource geschaffen werden, indem man ihn auffordert, sich mit mehreren Sinnen (visuell, akustisch, kin?sthetisch) an eine Situation zu erinnern, in der er sich sicher und entspannt gefühlt hat. Im Anschluss kann er befragt werden, was er von uns braucht, um sich sicher zu fühlen.

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4 Be respectful and supportive

A fourth tip for communicating with anxious patients is to be respectful and supportive of their feelings, beliefs, and values. Respect and support mean acknowledging and accepting your patients' individuality, diversity, and autonomy, and avoiding any judgment, criticism, or pressure. You can show respect and support by using positive and affirming language, respecting your patients' privacy and confidentiality, and acknowledging their strengths and achievements. You can also show respect and support by being honest, reliable, and consistent in your communication and actions.

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5 Use calming techniques

A fifth tip for communicating with anxious patients is to use calming techniques that can help them relax and reduce their distress. Calming techniques are strategies that can help your patients cope with their anxiety by focusing on their breathing, body, or senses. Some examples of calming techniques are deep breathing, progressive muscle relaxation, mindfulness, guided imagery, or aromatherapy. You can use calming techniques before, during, or after your communication with your patients, depending on their needs and preferences.

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Navaneethakrishna Ramanathan

Healthcare App Designer. Interoperability, Human-Centricity, Aged Care, Healthcare Systems, Digital Mental Health.
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Deep Breathing Exercises: Encourage slow, deep breaths. Techniques like diaphragmatic breathing or belly breathing can activate the body's relaxation response, reducing stress and anxiety. Progressive Muscle Relaxation (PMR): Guide patients through tensing and relaxing different muscle groups systematically. This technique helps release physical tension and promotes relaxation. Mindfulness and Meditation: Teach simple mindfulness or meditation practices that focus on being present in the moment. Mindful breathing or body scan exercises can help calm the mind and reduce anxiety. Distraction Techniques: Engage patients in activities that distract from their anxiety, such as puzzles, colouring, or listening to calming music.

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6 Seek professional help

A final tip for communicating with anxious patients is to seek professional help if you feel that your patients' anxiety is severe, persistent, or interfering with their health and well-being. Professional help can include consulting with a mental health specialist, such as a psychologist, psychiatrist, or counselor, who can provide your patients with appropriate diagnosis, treatment, and therapy. You can also seek professional help for yourself if you feel that communicating with anxious patients is affecting your own mental health or performance.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are some tips for communicating with anxious patients?

1

2

3

4

5

6

7

1 Listen actively

2 Provide clear and concise information

3 Empower your patients

4 Be respectful and supportive

5 Use calming techniques

6 Seek professional help

7 Here’s what else to consider

Healthcare

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What are some tips for communicating with anxious patients?

1

2

3

4

5

6

7

1 Listen actively

2 Provide clear and concise information

3 Empower your patients

4 Be respectful and supportive

5 Use calming techniques

6 Seek professional help

7 Here’s what else to consider

Healthcare

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