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What are some strategies to identify problems when they are not obvious?

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Sometimes, the problems you face are not obvious or well-defined. They may be hidden, complex, or ambiguous, making it hard to identify and solve them. However, there are some strategies that can help you uncover and clarify the problems that are not obvious. In this article, you will learn how to use these strategies to improve your problem solving skills and achieve better outcomes.

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Kanchana Patil

Corporate Lawyer: M&A, Private Equity, Corporate Restructuring ,Commercial Contracts, Legal Services, Compliances, IPR…

1 Ask open-ended questions

One of the simplest and most effective ways to identify problems is to ask open-ended questions. These are questions that cannot be answered with a yes or no, but require more explanation and exploration. Open-ended questions can help you gather more information, understand different perspectives, and reveal underlying assumptions or issues. For example, you can ask questions like: What is the goal of this project? How do you measure success? What are the challenges or risks? What are the expectations or needs of the stakeholders?

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Amrita R.

Follow your Soul, it knows the Way
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"I will call it 'To Explore More' before concluding that sometimes we have the solutions, but we fail to see them. By asking questions, we can connect with others, show interest, and ultimately help ourselves. This approach prepares us to dive in and explore further."

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2 Use the 5 Whys technique

Another useful technique to identify problems is to use the 5 Whys method. This is a process of asking why repeatedly until you reach the root cause of a problem. The idea is that by digging deeper into the problem, you can discover the underlying factors that contribute to it and address them accordingly. For example, if you are facing a problem of low customer satisfaction, you can ask: Why are customers dissatisfied? Why is the product or service not meeting their needs? Why are the features or benefits not clear or appealing? Why are the marketing or sales strategies not effective? Why are the resources or processes not optimized?

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3 Create a problem statement

Once you have gathered enough information and identified the root cause of a problem, you can create a problem statement. A problem statement is a concise and clear description of the problem that you want to solve. It should include the following elements: who is affected by the problem, what is the problem, when and where does it occur, and why is it important to solve it. A problem statement can help you focus your efforts, communicate your goals, and measure your progress. For example, a problem statement could be: The customer service team is experiencing a high turnover rate due to low motivation and engagement, which affects the quality and efficiency of the service and leads to lower customer satisfaction and retention.

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Kanchana Patil

Corporate Lawyer: M&A, Private Equity, Corporate Restructuring ,Commercial Contracts, Legal Services, Compliances, IPR protection & registrations, Legal Opinions, Startup Legal services , Legal Tech Enthusiast.
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Connect with the concerned stakeholder and check as to how the things are moving casually and that initially sets the tone of problems which can later further be deliberated depending upon the context. On going seek of the feedback also helps in early identification of the problem.

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4 Brainstorm possible solutions

After you have defined the problem, you can brainstorm possible solutions. Brainstorming is a creative process of generating as many ideas as possible without judging or filtering them. The goal is to explore different options and perspectives, and to find novel and innovative solutions. You can use various techniques to brainstorm, such as mind mapping, brainstorming questions, brainstorming triggers, or brainstorming tools. For example, you can use mind mapping to organize your ideas into categories, subcategories, and connections, and to visualize the relationships between them.

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5 Evaluate and select the best solution

The final step in identifying and solving problems is to evaluate and select the best solution. Evaluation is the process of assessing the feasibility, effectiveness, and impact of each solution. You can use various criteria to evaluate solutions, such as cost, time, resources, quality, risks, benefits, or alignment with the goals. You can also use various methods to evaluate solutions, such as pros and cons, SWOT analysis, decision matrix, or scoring system. For example, you can use a decision matrix to rank and compare solutions based on their scores on different criteria. After you have evaluated the solutions, you can select the best one based on your judgment and evidence.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Hannah Karanja

Customer Service Trainer | Customer Experience Journey Mapping Expert | Positive Intelligence coach | Helping organizations grow their business using the power of human connects | Let’s connect
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Something else to consider is going on social media and seeing what your customers are saying when you are not in the room. Some of the comments could be exaggerated but there will be those who are genuinely disgruntled and social media has become the new place for water cooler conversations where people go and "dump" their frustrations.

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Lashonna Tancemore
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What I have found to be helpful when trying to find a problem that is not obvious in any project or business model is that the policies must be analyzed along with current implemented strategies to see if the productive methodology aligns with the policies promised to the clients or customers of said business or service. So what is to be measured to find the hidden problems are customer feedback or complaints, employee performance data, and company targeted goal outcomes. Once all of these factors are considered and studied then questioning the staff as well as the clients through survey with company goal centered questions, then one can have a clear picture of what is problems are present and thereafter provide solutions

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What are some strategies to identify problems when they are not obvious?

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1 Ask open-ended questions

2 Use the 5 Whys technique

3 Create a problem statement

4 Brainstorm possible solutions

5 Evaluate and select the best solution

6 Here’s what else to consider

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