What are some strategies for building resilience in your system?

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Systems management is the practice of designing, operating, and maintaining complex systems that deliver value to users, customers, and stakeholders. Resilience is the ability of a system to withstand and recover from disruptions, failures, and changes, while maintaining its essential functions and performance. Building resilience in your system is not only a technical challenge, but also a strategic and organizational one. Here are some strategies that can help you enhance the resilience of your system.

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Neal I.

Making a difference with wise risk taking

1 Assess your system's risks

Before you can build resilience, you need to understand what are the potential threats and vulnerabilities that your system faces. These could be external, such as natural disasters, cyberattacks, or market fluctuations, or internal, such as human errors, technical glitches, or resource constraints. You can use tools such as risk matrices, fault tree analysis, or scenario planning to identify and prioritize the most critical risks for your system. You should also consider the interdependencies and cascading effects that could amplify the impact of a disruption.

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2 Design for redundancy and diversity

One way to increase the resilience of your system is to introduce redundancy and diversity in its components, processes, and functions. Redundancy means having backup or alternative options that can take over in case of a failure. For example, you can have multiple servers, power sources, or communication channels that can support your system's operations. Diversity means having different types or sources of components, processes, or functions that can reduce the risk of common failures or dependencies. For example, you can use different technologies, vendors, or skills that can complement each other and increase your system's adaptability.

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3 Implement monitoring and feedback

Another way to enhance the resilience of your system is to implement effective monitoring and feedback mechanisms that can help you detect and respond to disruptions, failures, and changes. Monitoring means collecting and analyzing data and information about your system's performance, status, and environment. You can use tools such as dashboards, metrics, or alerts to track and visualize your system's health and behavior. Feedback means using the data and information to adjust and improve your system's design, operation, and maintenance. You can use tools such as audits, reviews, or reports to evaluate and learn from your system's outcomes and experiences.

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Neal I.

Making a difference with wise risk taking
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Initially setting Key Performance Indicators (KPI's) will create a foundation from which you can then, in time, identify key risks and establish meaningful Key Risk Indicators (KRI's).

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4 Foster a resilient culture

Finally, building resilience in your system also requires fostering a resilient culture among the people who design, operate, and maintain it. A resilient culture is one that values and supports learning, collaboration, innovation, and empowerment. Learning means encouraging and enabling your team to acquire new knowledge, skills, and competencies that can help them cope with uncertainty and complexity. Collaboration means promoting and facilitating communication, coordination, and cooperation among your team members and stakeholders that can help them share resources, ideas, and solutions. Innovation means stimulating and rewarding creativity, experimentation, and improvement that can help them discover new opportunities and possibilities. Empowerment means granting and trusting your team with the authority, autonomy, and accountability that can help them make decisions and take actions that are best for your system.

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Neal I.

Making a difference with wise risk taking
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Encourage people to identify and embrace opportunities for automation. This can be done with rewards and showing them that automation leads to growth opportunities.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Neal I.

Making a difference with wise risk taking
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Consider processes from End to End and what systems are integrated to support that. Look for single points of failure, places where manual intervention is needed and choke points where things slow down or are inconsistent.

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What are some strategies for building resilience in your system?

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1 Assess your system's risks

2 Design for redundancy and diversity

3 Implement monitoring and feedback

4 Foster a resilient culture

5 Here’s what else to consider

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