What are some of the skills that you need to develop as a supervisor in a remote or hybrid work environment?
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Communication is the key to effective supervision in any setting, but especially in a remote or hybrid one. You need to communicate clearly, frequently, and consistently with your team members, using various channels and formats. You also need to listen actively, provide feedback, and address issues promptly. Communication skills can help you build trust, rapport, and alignment with your team, as well as avoid misunderstandings, conflicts, and confusion.
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It’s not just how well one communicates, but also what is being communicated. Employees want to understand the reasoning of policies and procedures. They need to know that their leadership is acting in their best interests and that functionality supersedes unhealthy agendas. Communication also involves fostering a culture of information sharing among the entire team, department, division, company, etc. If something goes awry it should be consistently communicated that the focus will involve all efforts to avoid incomplete fact finding and reasonable, subsequent mitigation planning vs scapegoating. Communicating that appropriate ownership is the not only the goal, but also path to getting back on track and moving forward, better.
Collaboration is another essential skill for supervising a remote or hybrid team. You need to foster a culture of teamwork, cooperation, and mutual support among your team members, regardless of their location. You also need to leverage the tools and platforms that enable online collaboration, such as cloud-based documents, video conferencing, project management software, and chat applications. Collaboration skills can help you enhance productivity, creativity, and innovation in your team, as well as reduce isolation and silos.
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Get to know your team members face to face to build trust amongst all team members and team leader. All the tech is just tools.
Performance management is a critical skill for supervising a remote or hybrid team. You need to set clear and realistic goals and expectations for your team members, and monitor their progress and results. You also need to provide regular and constructive feedback, recognition, and coaching, and address any performance issues or gaps. Performance management skills can help you motivate, empower, and develop your team members, as well as ensure quality and accountability.
Employee engagement is a vital skill for supervising a remote or hybrid team. You need to create a positive and supportive work environment for your team members, where they feel valued, respected, and connected. You also need to promote a sense of belonging, purpose, and growth among your team members, and provide them with opportunities for learning, development, and career advancement. Employee engagement skills can help you retain, attract, and inspire your team members, as well as boost their morale and satisfaction.
Flexibility is a necessary skill for supervising a remote or hybrid team. You need to adapt to the changing needs and preferences of your team members, as well as the evolving demands and challenges of the work environment. You also need to embrace diversity, inclusivity, and innovation in your team, and encourage them to experiment and learn from their mistakes. Flexibility skills can help you cope with uncertainty, complexity, and ambiguity, as well as foster a culture of agility and resilience.
Self-management is an important skill for supervising a remote or hybrid team. You need to manage your own time, energy, and resources effectively, and balance your work and personal life. You also need to maintain your own motivation, well-being, and professional development, and seek feedback and support when needed. Self-management skills can help you lead by example, role model positive behaviors, and demonstrate credibility and confidence.
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If you can't manage your own time, prioritise / deconflict taskings for yourself, then how are you ever going to do it for any team you're meant to be leading/managing.
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