What are some of the key performance indicators (KPIs) used to track and report BPR results?
Business process re-engineering (BPR) is a method of redesigning and transforming your core business processes to achieve significant improvements in performance, quality, customer satisfaction, and profitability. But how do you know if your BPR efforts are successful and aligned with your strategic goals? One way is to use key performance indicators (KPIs) to track and report your BPR results.