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What are some effective ways to build trust and collaboration with remote team members?

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Working remotely has many benefits, such as flexibility, autonomy, and cost savings. However, it also poses some challenges, such as communication, coordination, and trust. How can you build trust and collaboration with your remote team members, especially if you rarely or never meet them in person? Here are some effective ways to foster a strong and productive remote team culture.

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1 Communicate frequently and clearly

Communication is the key to any successful team, but it is even more important for remote teams. You need to communicate frequently and clearly with your remote team members, using various channels and tools, such as email, chat, video calls, and project management software. You also need to set clear expectations, goals, and deadlines, and provide regular feedback and recognition. Communication helps you to stay aligned, informed, and engaged with your remote team members, and to avoid misunderstandings, conflicts, and isolation.

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John Titus

IT Manager at Holistiplan
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One of the most effective ways I have done this is through notation of information in ways that are accessible by the whole. Decisions by teams need to be well notated on something like a virtual white boarding tool, such that they're able to be referenced in a pull-down fashion even by people who may have missed that meeting. The more that information is clearly written out and accessible to all, then the team will all be on the same page and able to work together effectively. On another note, I think remote work tends towards more video calls than are needed. The more I have been able to setup asynchronous work outside of meetings, the happier the team has been, while still having scheduled planning meetings to catch up and connect.

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Asha Kanta Sharma

Assistant Manager - Finance & Accounts Decimal Technologies | Fintech | Financial Accounting
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To build trust and collaboration in a remote work environment, prioritize clear communication, schedule regular virtual meetings, establish expectations, use collaboration tools, provide remote training, organize virtual team-building activities, acknowledge achievements, encourage open feedback, be flexible and empathic, establish clear processes, promote inclusivity, invest in technology, conduct regular check-ins, set clear goals, encourage informal communication, and promote continuous learning. By focusing on transparency, inclusivity, and fostering a positive team culture, remote teams can thrive and achieve successful outcomes.

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2 Build rapport and relationships

Trust and collaboration are not only based on work-related matters, but also on personal connections and shared values. You need to build rapport and relationships with your remote team members, by showing interest in their lives, backgrounds, and interests, and by sharing your own. You can use casual and informal conversations, icebreakers, games, and virtual social events to create a friendly and supportive atmosphere. You can also celebrate achievements, milestones, and special occasions together, and show appreciation and gratitude for each other's contributions.

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Chris Frawley

C.O.O. , V.P. Operations, Profitability & Customer Optimization, "Hospitality Assassin", Guest experience and Customer Service, passionately aligns organizations and employees around Mission and Core Values (Culture)
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This is critical. Get to know your teams. Know what makes them tick, what are their dreams? Then, help them get there. Know your teams spouses names, kids names and hobbies. Foster the "Family Feel".

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3 Encourage participation and feedback

Collaboration is not only about working together, but also about learning from each other and improving as a team. You need to encourage participation and feedback from your remote team members, by creating a safe and respectful space where everyone can share their ideas, opinions, and suggestions. You can use brainstorming sessions, surveys, polls, and online forums to solicit input and feedback from your remote team members, and to acknowledge and implement their valuable insights. You can also ask for and offer help, advice, and support when needed, and demonstrate your willingness to listen and learn.

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Chris Frawley

C.O.O. , V.P. Operations, Profitability & Customer Optimization, "Hospitality Assassin", Guest experience and Customer Service, passionately aligns organizations and employees around Mission and Core Values (Culture)
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People will support what they help create. Get your team involved, ask for their ideas and feedback with the attitude of "None of us are as smart as all of us. Ask everyone for 2 new ideas BEFORE any meeting or zoom call.

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4 Leverage diversity and strengths

Remote teams often have the advantage of having diverse and talented members from different backgrounds, cultures, and perspectives. You need to leverage this diversity and strengths of your remote team members, by recognizing and respecting their differences, and by creating opportunities for them to showcase their skills and expertise. You can use cross-functional projects, peer mentoring, and knowledge sharing sessions to enable your remote team members to collaborate across disciplines, roles, and locations. You can also assign tasks and responsibilities based on their strengths and preferences, and empower them to make decisions and take ownership.

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5 Foster trust and accountability

Trust and accountability are essential for any team, but they are especially challenging for remote teams. You need to foster trust and accountability among your remote team members, by being transparent, honest, and consistent in your actions and communications. You also need to trust your remote team members to do their work without micromanaging or controlling them, and to give them the autonomy and flexibility they need. You can use SMART goals, regular check-ins, and progress reports to monitor and measure their performance and results, and to address any issues or concerns.

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Chris Frawley

C.O.O. , V.P. Operations, Profitability & Customer Optimization, "Hospitality Assassin", Guest experience and Customer Service, passionately aligns organizations and employees around Mission and Core Values (Culture)
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Trust takes time. Period. By doing EXACTLY what you say you are going to do, when you say you will do it means quite a bit. Leaders must be chock full of integrity and we have to PROVE it to our teams everyday. Trust is earned, never given.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are some effective ways to build trust and collaboration with remote team members?

1

2

3

4

5

6

1 Communicate frequently and clearly

2 Build rapport and relationships

3 Encourage participation and feedback

4 Leverage diversity and strengths

5 Foster trust and accountability

6 Here’s what else to consider

Information Technology

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What are some effective ways to build trust and collaboration with remote team members?

1

2

3

4

5

6

1 Communicate frequently and clearly

2 Build rapport and relationships

3 Encourage participation and feedback

4 Leverage diversity and strengths

5 Foster trust and accountability

6 Here’s what else to consider

Information Technology

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