What are some effective tools and methods for problem solving in a remote setting?

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Problem solving is a vital skill for any team, but it can be especially challenging in a remote setting. How can you collaborate effectively, communicate clearly, and generate creative solutions when you are not in the same physical space? In this article, you will learn some effective tools and methods for problem solving in a remote setting, based on the best practices of virtual teams.

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Mourad A.

Operations Leader | Financial Strategist | Transformation Catalyst | Business Growth Specialist

1 Identify the problem

The first step in any problem solving process is to identify the problem clearly and precisely. This can be harder than it sounds, especially when you are working with people from different backgrounds, perspectives, and locations. To avoid misunderstandings, confusion, and conflicts, you need to use clear and concise language, ask open-ended questions, and confirm your understanding of the problem with your team members. You can also use tools like mind maps, flowcharts, or diagrams to visualize the problem and its causes, effects, and scope.

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Mourad A.

Operations Leader | Financial Strategist | Transformation Catalyst | Business Growth Specialist
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I agree，but you also need to get a consensus that this is the problem we are trying to solve. As some may think that this may not be be the root cause of the issu.

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2 Gather information

The next step is to gather relevant and reliable information that can help you understand the problem better and find possible solutions. This can involve doing some research, collecting data, interviewing stakeholders, or conducting surveys. You need to use tools that can help you organize, analyze, and share your information with your team, such as spreadsheets, databases, or cloud-based platforms. You also need to be critical and objective about the information you gather, and avoid biases, assumptions, or errors that can affect your problem solving.

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Mourad A.

Operations Leader | Financial Strategist | Transformation Catalyst | Business Growth Specialist
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In my experience when collecting data, it is really important to verify the source and the accuracy of the data collected. Also, when doing researches you could look at other companies who had to the same problem and what solutions they came out with.

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3 Generate ideas

The third step is to generate as many ideas as possible that can address the problem and meet the criteria and constraints of the situation. This is where you need to be creative, innovative, and open-minded, and use techniques like brainstorming, mind mapping, or SCAMPER to stimulate your thinking. You also need to use tools that can help you collaborate with your team, such as online whiteboards, chat rooms, or video conferencing. You need to encourage participation, feedback, and diversity of opinions, and avoid criticism, judgment, or domination.

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Mourad A.

Operations Leader | Financial Strategist | Transformation Catalyst | Business Growth Specialist
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An example on how to generate ideas is to use the technique of the hats. Where (metaphysically or literally) a different hat (a team member, the CEO,…) and think as if you were that person and what solution they would suggest from their point of view.

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4 Evaluate and select ideas

The fourth step is to evaluate and select the best ideas that can solve the problem effectively and efficiently. This can involve using criteria like feasibility, desirability, viability, or impact to rank, score, or compare your ideas. You also need to use tools that can help you test, prototype, or simulate your ideas, such as mockups, wireframes, or online tools. You need to be realistic, pragmatic, and flexible, and use data, evidence, or feedback to support your decisions.

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Mourad A.

Operations Leader | Financial Strategist | Transformation Catalyst | Business Growth Specialist
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Also, document the reasoning as why this solution was chosen, so you can come aback and revisit the solution if the conditions have changed.

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5 Implement and monitor solutions

The final step is to implement and monitor your chosen solutions and measure their outcomes and impacts. This can involve creating action plans, assigning roles and responsibilities, setting deadlines and milestones, and communicating expectations and progress. You also need to use tools that can help you execute, track, and report your solutions, such as project management software, dashboards, or online tools. You need to be proactive, collaborative, and adaptable, and use feedback, reviews, or evaluations to improve your solutions.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are some effective tools and methods for problem solving in a remote setting?

1

2

3

4

5

6

1 Identify the problem

2 Gather information

3 Generate ideas

4 Evaluate and select ideas

5 Implement and monitor solutions

6 Here’s what else to consider

Virtual Teams

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What are some effective tools and methods for problem solving in a remote setting?

1

2

3

4

5

6

1 Identify the problem

2 Gather information

3 Generate ideas

4 Evaluate and select ideas

5 Implement and monitor solutions

6 Here’s what else to consider

Virtual Teams

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