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What are some cross-functional skills that can improve patient outcomes?

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As a patient advocate, you have the important role of supporting and empowering patients and their families throughout their healthcare journey. You help them navigate the complex system, communicate their needs and preferences, and access the best possible care. But to do this effectively, you also need to collaborate with various healthcare professionals, such as doctors, nurses, social workers, and administrators. How can you develop the cross-functional skills that can improve patient outcomes and enhance your advocacy practice? Here are some suggestions.

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Bil Moore

Patient Experience | Healthcare Strategy | TEDx Speaker | Food Network Guest Star | Semifinalist in World Championship…

1 Communication skills

Communication is the key to building trust, rapport, and understanding between you and your clients, as well as between you and the healthcare team. You need to be able to listen actively, ask the right questions, convey information clearly and respectfully, and adapt to different situations and audiences. You also need to be aware of the cultural, linguistic, and emotional factors that may affect communication and use appropriate strategies to overcome barriers. To improve your communication skills, you can seek feedback, practice with role-playing, and use online tools and resources.

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Kirsten Hofmann

?? Healthcare Solutions | Brand Building | Promotional Marketing | Communications Effectiveness | Digital Marketing | Relationship Development |
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Cross-functional skills are essential for delivering cohesive and comprehensive patient care... effective communication, teamwork, problem-solving, and critical thinking strategies are necessary for navigating complex clinical scenarios.

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Mario Ruiz, OTR/L, MBA

Fund Manager
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In my experience, it is customer service. Our patients are not a room number or a diagnosis. They are people with medical needs that we need to serve. Know your patients, know their families and caregivers. Ask about their fears and worries. Once you take the time to learn about them, you will succeed in helping them.

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Bil Moore

Patient Experience | Healthcare Strategy | TEDx Speaker | Food Network Guest Star | Semifinalist in World Championship of Public Speaking | Coach | Human Understanding
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Teddy Roosevelt said "nobody cares what you know until they know that you care". Communication skills are the bridge between the gaps of knowledge and caring. By practicing active listening skills, asking questions, and engaging in actual conversations, you'll build rapport with your patients, making them more open to taking your advice.

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2 Critical thinking skills

Critical thinking is the ability to analyze, evaluate, and apply information in a logical and objective way. You need to use critical thinking skills to assess your clients' needs and goals, identify and compare options, and make informed decisions. You also need to use critical thinking skills to interpret and synthesize complex medical information, spot errors or inconsistencies, and challenge assumptions or biases. To improve your critical thinking skills, you can ask open-ended questions, seek multiple perspectives, and use frameworks and tools to organize your thoughts.

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3 Negotiation skills

Negotiation is the process of reaching a mutually acceptable agreement or solution through dialogue and compromise. You need to use negotiation skills to advocate for your clients' best interests, resolve conflicts, and collaborate with the healthcare team. You also need to use negotiation skills to manage expectations, balance competing priorities, and handle difficult situations. To improve your negotiation skills, you can learn the principles and techniques of effective negotiation, practice with scenarios, and observe and learn from others.

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4 Emotional intelligence skills

Emotional intelligence is the ability to recognize, understand, and manage your own and others' emotions. You need to use emotional intelligence skills to empathize with your clients, cope with stress and frustration, and maintain a positive and professional attitude. You also need to use emotional intelligence skills to build rapport, motivate and influence others, and deal with challenging emotions. To improve your emotional intelligence skills, you can practice self-awareness, self-regulation, and mindfulness, and seek feedback and support.

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Bil Moore

Patient Experience | Healthcare Strategy | TEDx Speaker | Food Network Guest Star | Semifinalist in World Championship of Public Speaking | Coach | Human Understanding
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EQ (emotional intelligence) has been shown to be more important than IQ, especially in human interactions. Areas to work on that improve EQ: -empathy -active listening -eye contact -appropriate touching (touching their arm or offering a hug of condolence) -asking thoughtful, probing questions

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5 Technology skills

Technology is an essential part of modern healthcare and patient advocacy. You need to use technology skills to access, store, and share information, communicate and collaborate with others, and use online platforms and tools. You also need to use technology skills to protect your clients' privacy and security, follow ethical and legal standards, and keep up with the latest trends and innovations. To improve your technology skills, you can explore and experiment with different devices and applications, take online courses and tutorials, and seek guidance and advice.

These are some of the cross-functional skills that can improve patient outcomes and enhance your advocacy practice. By developing these skills, you can become a more effective, confident, and respected patient advocate.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Manish Varma

Independent Consultant for Generative A.I. in Healthcare Solutions
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While all the above points are crucial in establishing rapport with a patient, however, I feel that the core principle of a physician to treat his patience I like his family would improve patient outcome the most. Note; I am not saying this is easy to do!

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What are some cross-functional skills that can improve patient outcomes?

1

2

3

4

5

6

1 Communication skills

2 Critical thinking skills

3 Negotiation skills

4 Emotional intelligence skills

5 Technology skills

6 Here’s what else to consider

Patient Advocacy

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What are some cross-functional skills that can improve patient outcomes?

1

2

3

4

5

6

1 Communication skills

2 Critical thinking skills

3 Negotiation skills

4 Emotional intelligence skills

5 Technology skills

6 Here’s what else to consider

Patient Advocacy

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