What are some common tools and techniques for root cause analysis besides the 5 Whys and fishbone diagrams?
Root cause analysis (RCA) is a method of identifying and solving the underlying problems that cause defects, errors, or failures in a process or system. RCA helps to prevent recurrence, improve quality, and increase customer satisfaction. There are many tools and techniques for RCA, but some of the most common ones are the 5 Whys, the fishbone diagram, the Pareto chart, the scatter diagram, and the fault tree analysis. In this article, we will explain what each of these tools is, how to use them, and what benefits they offer.