What are some common conflicts within Business Operations teams and how can you manage them?

1 Communication gaps

One of the main causes of conflict within business operations teams is the lack of clear, consistent, and timely communication. This can result in confusion, errors, missed deadlines, duplicated efforts, and unmet expectations. To avoid these problems, you need to establish and follow effective communication protocols and channels. For example, you can use tools like project management software, calendars, dashboards, and reports to keep everyone updated on the status, progress, and changes of the tasks and goals. You can also create regular meetings, feedback sessions, and check-ins to facilitate dialogue, alignment, and collaboration. Moreover, you should strive to communicate with respect, empathy, and professionalism, avoiding jargon, ambiguity, and assumptions.

2 Role ambiguity

Another common source of conflict within business operations teams is the lack of clarity and agreement on the roles, responsibilities, and expectations of each team member and stakeholder. This can lead to overlapping, conflicting, or missing tasks, as well as resentment, frustration, and dissatisfaction. To prevent these issues, you need to define and document the scope, objectives, and deliverables of each role and project. You also need to assign and delegate tasks based on the skills, strengths, and availability of each team member. Furthermore, you should monitor and evaluate the performance and contribution of each team member and provide constructive feedback and recognition.

3 Resource constraints

A third common cause of conflict within business operations teams is the scarcity or imbalance of resources, such as time, money, staff, equipment, or information. This can result in stress, delays, compromises, or quality issues. To cope with these challenges, you need to plan and prioritize your tasks and goals based on their urgency, importance, and feasibility. You also need to allocate and manage your resources efficiently and effectively, avoiding waste, duplication, or overcommitment. Additionally, you should negotiate and communicate your resource needs and limitations with your team members and stakeholders, seeking support, collaboration, or trade-offs when necessary.

4 Personality clashes

A fourth common source of conflict within business operations teams is the diversity of personalities, styles, values, and opinions among team members and stakeholders. This can result in disagreements, misunderstandings, or tensions. To resolve these conflicts, you need to respect and appreciate the differences and perspectives of others, rather than judging or criticizing them. You also need to communicate and collaborate with others in a way that suits their preferences and needs, adapting your approach and tone accordingly. Moreover, you should focus on the common goals and interests of the team, rather than the personal or emotional aspects of the conflict.

5 Change resistance

A fifth common cause of conflict within business operations teams is the resistance or reluctance to change, which can arise from fear, uncertainty, or inertia. This can result in stagnation, complacency, or opposition. To overcome these obstacles, you need to communicate and explain the reasons, benefits, and implications of the change, addressing any concerns or questions. You also need to involve and engage your team members and stakeholders in the change process, soliciting their input, feedback, and suggestions. Furthermore, you should provide and facilitate the training, support, and resources needed to implement and sustain the change.