Another challenge or barrier to achieving sales and marketing alignment is that both teams may have poor communication and collaboration with each other. This can result from a lack of trust, respect, or understanding between the two teams, or from a lack of tools, systems, or processes that facilitate communication and collaboration. For example, both teams may not share relevant information, insights, or feedback with each other, or may not coordinate their activities, campaigns, or strategies. This can lead to missed opportunities, wasted resources, or inconsistent messages.
Sales operations can help improve communication and collaboration by creating and implementing tools, systems, and processes that enable both teams to share and access data, insights, and feedback in real time. This can include using a CRM platform, a marketing automation platform, or a collaboration platform that integrate with each other and provide a single source of truth. Sales operations can also help organize and facilitate regular meetings, workshops, or events that bring both teams together and foster a culture of trust, respect, and understanding.