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What are some best practices for reducing process waste using systems thinking?

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Process waste is any activity or resource that does not add value to the customer or the business. Reducing process waste can improve efficiency, quality, and profitability. But how can you identify and eliminate waste in a complex system? Systems thinking is a way of understanding how different elements of a system interact and influence each other. By applying systems thinking to your processes, you can find the root causes of waste, design solutions that optimize the whole system, and monitor the impact of your changes. Here are some best practices for reducing process waste using systems thinking.

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Merham Yousri

Head of ESG and Customer Excellence at ADCB- Egypt / ESG & Sustainable Finance Practitioner

1 Define your system boundaries

Before you can analyze your process, you need to define the scope and boundaries of your system. What are the inputs, outputs, and goals of your process? Who are the stakeholders and customers involved? What are the external factors that affect your process? By defining your system boundaries, you can focus on the relevant aspects of your process and avoid getting overwhelmed by unnecessary details.

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Merham Yousri

Head of ESG and Customer Excellence at ADCB- Egypt / ESG & Sustainable Finance Practitioner
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I believe to have a clear objective with a proper stakeholders mapping by which you can easily drive your process optimisation through setting the boundaries and solve the obstacles then reach your goal.

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2 Map your process flow

Once you have defined your system boundaries, you can map your process flow. A process flow is a visual representation of the steps, activities, and decisions involved in your process. You can use different tools and methods to map your process flow, such as flowcharts, value stream maps, or swimlane diagrams. By mapping your process flow, you can identify the sources, types, and impacts of waste in your process.

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3 Apply systems thinking principles

Systems thinking principles are guidelines that help you understand and improve your process as a system. It is important to look at the big picture and not focus on individual parts or events, but on how they relate to each other and the whole system. Additionally, feedback loops should be sought out, as they are circular relationships that reinforce or balance the behavior of a system. Delays and dynamics must also be taken into consideration, as they can influence your process and have an effect on its outcomes. Finally, leverage points should be leveraged, as they are places in a system where a small change can have a big impact on the system. By understanding and utilizing these principles, you can reduce waste and improve outcomes.

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4 Implement and evaluate solutions

Applying systems thinking principles to your process can lead to the design and implementation of solutions that reduce waste and enhance value. Eliminating non-value-added activities, simplifying and standardizing processes, and automating and optimizing processes are all common solutions. To evaluate the effectiveness of these solutions, you need to measure and monitor the performance of your process using metrics such as cycle time, throughput, quality, customer satisfaction, or profitability. Additionally, feedback mechanisms such as surveys, reviews, or audits can provide input from stakeholders and customers. Evaluating your solutions will help you learn from your experience and make adjustments as needed. Ultimately, reducing process waste using systems thinking is a continuous process of improvement that will provide a deeper understanding of your system, identify and eliminate waste, and create value for customers and your business.

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Thomas Leon Highbaugh

Full-Stack Web Developer, Linux Professional & Digital Artist
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In addressing process waste through a systems thinking approach, the key lies in cultivating a holistic mindset that considers the entire system rather than isolated components. The implementation involves a thorough analysis of the end-to-end process, identifying interdependencies and feedback loops. Collaborative engagement with stakeholders to gather diverse perspectives and insights is crucial. Initiating small-scale changes allows for real-time evaluation and adaptation, mitigating resistance to larger transformations. Continuous monitoring and feedback loops ensure ongoing improvement, emphasizing the importance of regular performance metrics and qualitative assessments.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What are some best practices for reducing process waste using systems thinking?

1

2

3

4

5

1 Define your system boundaries

2 Map your process flow

3 Apply systems thinking principles

4 Implement and evaluate solutions

5 Here’s what else to consider

Industrial Engineering

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What are some best practices for reducing process waste using systems thinking?

1

2

3

4

5

1 Define your system boundaries

2 Map your process flow

3 Apply systems thinking principles

4 Implement and evaluate solutions

5 Here’s what else to consider

Industrial Engineering

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