What are some best practices for obtaining patient consent in telemedicine for mental health?

1 Explain the telemedicine process

One of the best practices for obtaining patient consent in telemedicine for mental health is to explain the telemedicine process clearly and thoroughly to the patient. This includes informing them about the purpose, nature, and duration of the service, the technology and equipment used, the qualifications and credentials of the provider, the fees and billing procedures, and the expected outcomes and benefits. You should also explain how the telemedicine service differs from in-person care, and what limitations or challenges it may have, such as technical issues, privacy breaches, or emergency situations.

3 Review the patient's rights and responsibilities

A third best practice for obtaining patient consent in telemedicine for mental health is to review the patient's rights and responsibilities. You should inform the patient about their right to withdraw consent at any time, to ask questions, to request a copy of their records, to file a complaint, and to seek a second opinion or a referral. You should also inform them about their responsibilities to provide accurate and complete information, to follow the treatment plan, to notify you of any changes or concerns, and to respect the provider's time and policies.

4 Use an appropriate consent form

A fourth best practice for obtaining patient consent in telemedicine for mental health is to use an appropriate consent form that covers all the relevant information and terms. You should use a written consent form that is specific to telemedicine, and that is consistent with the standards and regulations of your state and profession. You should also make sure that the consent form is accessible, understandable, and culturally sensitive for the patient. You should provide the patient with a copy of the consent form before the telemedicine session, and obtain their signature electronically or verbally.

5 Document and confirm the consent

A fifth best practice for obtaining patient consent in telemedicine for mental health is to document and confirm the consent. You should keep a record of the consent process and the consent form in the patient's file, and update it as needed. You should also confirm the consent verbally or in writing at the beginning of each telemedicine session, and ask the patient if they have any questions or concerns. You should also monitor and evaluate the patient's satisfaction and outcomes, and adjust the treatment plan accordingly.

6 Follow the ethical and legal principles

A sixth and final best practice for obtaining patient consent in telemedicine for mental health is to follow the ethical and legal principles that guide your profession and practice. You should adhere to the codes of conduct, standards of care, and scope of practice of your licensing board, professional association, and employer. You should also respect the patient's autonomy, dignity, and diversity, and promote their best interests and well-being. You should also seek consultation, supervision, or training as needed to ensure your competence and quality of care.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?