What are some of the best practices for communicating with people from different cultures and backgrounds?
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Before you communicate with someone from a different culture or background, do some research and learn about their values, beliefs, norms, and expectations. This will help you avoid misunderstandings, stereotypes, and assumptions that could offend or confuse them. You can also ask them questions to show your interest and curiosity, and to clarify any doubts or uncertainties. Be open-minded and respectful of their perspectives and experiences, even if they differ from yours.
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What is considered normal behavior in one country can come across as disrespectful in another. Different countries also have different holidays and different days of rest. While the US is beginning to absorb a culture of working 7 days a week, the most standard day off is Sunday. In many other countries it is Friday. In Hong Kong, it used to be standard to work at least half a day in the office on Saturdays, but that is no longer the case. Some cultures embrace more direct styles of communication, whereas others would find such directness to be impolite. It is important to research, understand, and respect these differences, both when visiting another country in person but also when working with others remotely.
Depending on the culture or background of your interlocutor, you may need to adjust your verbal and nonverbal communication style. For example, some cultures prefer direct and explicit communication, while others favor indirect and implicit communication. Some cultures use more formal and polite language, while others use more casual and friendly language. Some cultures rely more on gestures, eye contact, and physical contact, while others use less or different forms of body language. Be aware of these differences and adapt your style accordingly, without losing your authenticity or integrity.
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While you should never have to change who you are, you should understand the differences and nuances of different cultures and act accordingly. The style of communication is extremely important, both orally and in written form. As was mentioned, some cultures are much more direct, others are more polite and deferential. It’s important to pick up on social cues and to understand the preferred tone of communication. Being blunt when speaking with someone whose culture is predicated on polite and indirect can result in distrust or even losing a business agreement. I view it akin to following my host’s rules and preferences when I am a guest in their home.
One of the most important aspects of communication is listening. Listening actively means paying attention to what the other person is saying, as well as how they are saying it. It also means giving feedback, asking questions, and summarizing what you have heard to show your understanding and empathy. Listening actively can help you build rapport, trust, and respect with the other person, as well as identify any gaps or conflicts in your communication. It can also help you learn more about their culture or background, and appreciate their diversity.
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Active listening requires you to listen more than you speak. When reflecting back, to show that you are listening and confirm you are understanding, do not include your judgment or opinion. Start the sentence "So, from your perspective..." Avoid making assumptions that may be based on your biases and culture.
When communicating with people from different cultures and backgrounds, you want to avoid ambiguity, confusion, and misinterpretation. Therefore, you should aim to be clear and concise in your messages. Use simple and familiar words, avoid jargon, slang, idioms, or metaphors that may not translate well, and explain any terms or concepts that may be unfamiliar or complex. Use examples, stories, or visuals to illustrate your points, and check for comprehension and feedback regularly. Repeat or rephrase your messages if necessary, and avoid interrupting or talking over the other person.
Communication is not only about exchanging information, but also about expressing emotions, attitudes, and values. When communicating with people from different cultures and backgrounds, you should be sensitive and respectful of their feelings, opinions, and preferences. Avoid making jokes, comments, or gestures that could be perceived as rude, insensitive, or offensive. Avoid imposing your views, beliefs, or norms on them, or judging them based on your own standards. Acknowledge and appreciate their differences, and celebrate their similarities. Apologize if you make a mistake, and forgive if they make one.
Communication is a continuous and dynamic process that requires constant learning and improvement. When communicating with people from different cultures and backgrounds, you should seek feedback and improvement on your communication skills. Ask for constructive criticism, suggestions, or advice from the other person, or from someone who is familiar with their culture or background. Reflect on your strengths and weaknesses, and identify areas where you can improve. Learn from your mistakes, and celebrate your successes. Seek new opportunities to communicate with people from different cultures and backgrounds, and enjoy the benefits of diversity.
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