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What process automation skills should you learn to stay competitive in the job market?

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Process automation is the use of technology to streamline and optimize repetitive, manual, or rule-based tasks, such as data entry, invoicing, or customer service. It can help businesses improve efficiency, accuracy, and customer satisfaction, while reducing costs and errors. In today's competitive and dynamic job market, having process automation skills can give you an edge over other candidates and help you advance your career. But what are the most relevant and in-demand process automation skills that you should learn? Here are some suggestions based on the current trends and opportunities in the field.

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Eric Daiter

Revenue Operations AI | MBA | LEAD Class of 2025
Kunal Sethi

Building the future with AI | Microsoft MVP | Global Technology Leader | Generative AI | Copilot Studio | Autonomous…
David Chung

Building systems that drive business growth | Technology Consulting

1 Business analysis

Before you can automate a process, you need to understand how it works, what are the inputs and outputs, who are the stakeholders, and what are the goals and challenges. Business analysis is the skill of gathering, documenting, and analyzing this information, and identifying the areas where automation can add value. Business analysis skills can help you communicate effectively with the business users, define the scope and requirements of the automation project, and measure the impact and benefits of the automation solution.

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Kunal Sethi

Building the future with AI | Microsoft MVP | Global Technology Leader | Generative AI | Copilot Studio | Autonomous Agents | Digital Transformation | Dynamics 365 | Power Platform | Business Application | CRM | ERP
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Future-proof your career with process automation! 1. Master Automation Tools: Learn RPA (Robotic Process Automation) or similar to automate repetitive tasks, boosting efficiency. 2. Become Data-Savvy: Understand process data to identify areas ripe for automation and measure its impact. 3. Code Like a Pro (Basics): Python or similar languages empower you to customize and troubleshoot automations. 4. Project Management Ninja: Plan, implement, and monitor automated processes for seamless integration. 5. Communication Champion: Clearly explain automation benefits to colleagues, fostering a smooth transition.

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David Chung

Building systems that drive business growth | Technology Consulting
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To stay competitive in today's job market driven by process automation, mastering key skills is crucial. Start with a solid foundation in workflow design and analysis, which forms the backbone of automation initiatives. Familiarity with popular automation tools like UiPath or Automation Anywhere is essential, alongside proficiency in scripting languages such as Python or PowerShell for custom automation solutions. Understanding business process management (BPM) principles and agile methodologies further enhances your ability to streamline operations efficiently. Continuous learning and adaptability to emerging technologies ensure you stay ahead in the rapidly evolving landscape of process automation.

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Iain Munro, M.Sc., MBA

Harnessing AI for process optimization and developing cutting-edge AI Voice Bots
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Business analysis is a crucial skill for understanding and documenting how a process currently works, identifying its inputs and outputs, stakeholders, goals, and challenges. This foundational step helps in defining the scope and requirements for automation projects. Effective business analysis can lead to clear communication with business users, better-defined project goals, and measurable benefits from implemented automation solutions.

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Joao Martinho senda

Técnico de Instrumenta??o & Automa??o | CLPs (Siemens & Rockwell), SCADA, Telemetria & Redes Industriais | Manuten??o e Confiabilidade Industrial | Gest?o de Projetos e Eficiência Operacional
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Programa??o e Codifica??o Linguagens de Programa??o: Aprenda linguagens de programa??o amplamente usadas na automa??o, como Python, Java, C++ e R. Script de Automa??o: Familiarize-se com scripts de automa??o usando Shell, PowerShell, ou Bash.

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Arvin Jagonia

Founder at Strive Success Solutions | AI Sales Agents That Engage & Convert SMB Leads on Websites & Social Media
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Understanding the business side of things is crucial. I’ve learned to analyze business processes and identify areas that can benefit from automation. This skill helps bridge the gap between technical solutions and business needs, ensuring that automation projects deliver real value.

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2 Workflow design

Workflow design is the skill of creating a logical and efficient sequence of steps and actions that represent how a process is executed, either by humans or by machines. Workflow design skills can help you map out the current and future state of the process, identify the triggers, conditions, and exceptions, and design the user interface and the data flow. Workflow design skills can also help you use tools and platforms that enable you to create and modify workflows visually, such as flowcharts, diagrams, or drag-and-drop interfaces.

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Iain Munro, M.Sc., MBA

Harnessing AI for process optimization and developing cutting-edge AI Voice Bots
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Workflow design entails creating a logical and efficient sequence of steps for executing a process, whether by humans or machines. Skills in workflow design can help map out the current and future states of a process, identify triggers, conditions, and exceptions, and design user interfaces and data flows. Tools like flowcharts, diagrams, and drag-and-drop interfaces can be very helpful in visualizing and modifying workflows effectively.

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Joao Martinho senda

Técnico de Instrumenta??o & Automa??o | CLPs (Siemens & Rockwell), SCADA, Telemetria & Redes Industriais | Manuten??o e Confiabilidade Industrial | Gest?o de Projetos e Eficiência Operacional
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Sistemas de Controle Industrial PLCs (Controladores Lógicos Programáveis): Entenda como programar e configurar PLCs, que s?o essenciais em muitos sistemas de automa??o industrial. SCADA (Supervisory Control and Data Acquisition): Conhe?a os sistemas SCADA, usados para supervis?o, monitoramento e controle de processos industriais.

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Arvin Jagonia

Founder at Strive Success Solutions | AI Sales Agents That Engage & Convert SMB Leads on Websites & Social Media
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Designing efficient workflows is at the heart of process automation. I’ve spent time mastering the art of mapping out processes, optimizing them for automation, and ensuring they are as streamlined and effective as possible. Good workflow design leads to better outcomes and smoother implementations.

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3 Automation tools

Automation tools are the software applications or platforms that enable you to implement and execute the automation solution, such as robotic process automation (RPA), business process management (BPM), or artificial intelligence (AI). Automation tools skills can help you select the most suitable tool for the process, configure and customize the tool according to the requirements, and integrate the tool with other systems and applications. Automation tools skills can also help you troubleshoot and maintain the automation solution, and ensure its security and compliance.

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Iain Munro, M.Sc., MBA

Harnessing AI for process optimization and developing cutting-edge AI Voice Bots
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Automation tools are essential for implementing and executing automation solutions. Skills in this area involve selecting the right tools (e.g., RPA, BPM, AI), configuring and customizing them as per requirements, and integrating them with other systems. Proficiency with these tools can aid in troubleshooting, maintaining the automation solutions and ensuring security and compliance standards are met.

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4 Programming languages

Programming languages are the sets of rules and syntax that enable you to write instructions for the computers or machines to perform tasks, such as scripting, coding, or developing applications. Programming languages skills can help you enhance the functionality and flexibility of the automation solution, and create custom solutions for complex or specific processes. Programming languages skills can also help you interact with APIs, databases, or web services, and leverage the capabilities of AI, machine learning, or natural language processing.

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Eric Daiter

Revenue Operations AI | MBA | LEAD Class of 2025
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Why learn to program when you have Claude or Github Copilot? Just kidding, you still need a rudimentary understanding of coding language and theory on why certain code should be written the way it is, but the average person becomes 100x better with latest code-writing tools

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5 Testing and debugging

Testing and debugging are the skills of verifying and validating the automation solution, and identifying and resolving any errors, bugs, or issues that may affect its performance or quality. Testing and debugging skills can help you ensure that the automation solution meets the expectations and requirements of the business users, and that it works correctly and reliably in different scenarios and environments. Testing and debugging skills can also help you use tools and methods that facilitate and automate the testing and debugging process, such as test cases, test scripts, or logs.

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6 Change management

Change management is the skill of managing and facilitating the transition from the current to the future state of the process, and ensuring that the automation solution is adopted and used effectively by the business users and the customers. Change management skills can help you plan and execute the change strategy, communicate and engage with the stakeholders, provide training and support, and monitor and evaluate the feedback and results. Change management skills can also help you deal with the potential challenges and risks of automation, such as resistance, fear, or ethical concerns.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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What process automation skills should you learn to stay competitive in the job market?

1

2

3

4

5

6

7

1 Business analysis

2 Workflow design

3 Automation tools

4 Programming languages

5 Testing and debugging

6 Change management

7 Here’s what else to consider

Process Automation

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What process automation skills should you learn to stay competitive in the job market?

1

2

3

4

5

6

7

1 Business analysis

2 Workflow design

3 Automation tools

4 Programming languages

5 Testing and debugging

6 Change management

7 Here’s what else to consider

Process Automation

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