What are the most successful crowdsourcing initiatives for process design?

Innovative Process Design is deeply linked with analytical ability and viewing the issues in different perspective for solutions. Hence collective discussions with proper focus will result in efficient solutions.

Collective knowledge / experience and a collaborative approach can / will always yield, 1. “Productive” results with 2. “Quality” enhanced solutions 3. “Delivered” faster at an 4. Optimal “Cost” considering 5. Appropriate “Safety” measures & 6. Keeps the Team’s “Morale” high giving a sense of contribution / recognition.

organiza??es com desafios complexos a uma comunidade global de solucionadores de problemas. Pode ser aplicado ao design de processos para obter solu??es criativas de uma comunidade diversificada. Design Thinking Workshops: Empresas como a IBM têm adotado abordagens de design thinking que incorporam a colabora??o de equipes multidisciplinares. Esses workshops podem envolver a coleta de insights de diferentes membros da organiza??o, promovendo a inova??o nos processos. Hackathons Empresariais: Algumas empresas organizam hackathons internos para resolver desafios específicos, incluindo melhorias nos processos internos. Esse formato promove a colabora??o e a criatividade dentro da organiza??o.

"In my experience, crowdsourcing offers significant benefits for process design. Firstly, it allows for a wide range of ideas and perspectives, which is crucial for innovative and effective design. By engaging a diverse group of people, crowdsourcing brings together varied skills and experiences, leading to more creative solutions. Secondly, it can significantly reduce time and costs associated with the design process. By leveraging the collective knowledge and efforts of a crowd, tasks that would typically take longer can be completed more efficiently. Additionally, crowdsourcing can enhance the scalability of solutions.

In my experience, crowd sourcing is not native to human beings and it’s spread over in animals also. The main purpose of crowdsourcing is to help for a cause, it need not be a financial, physical product or service, it is any act of support you extend for a cause. It can be vocal, spiritual and emotional embracing people to live with hope and fight for justice. At the same time crowdsourcing can lead to disruption, destruction and distraction (via social media) if not utilized for right causes and in a legal way We all should bound by legal systems and follow the path with ethics and empathy which the current world is lacking. How many business schools teach the values and virtues of Dharma are countable Try to a just human being first??

Biggest challenge in any crowdsourcing is controlling the quality and relevance of the topic. Completely Manually moderating is very taxing but in today’s world the same can be achieved using rule engines blended with AI. This can significantly filter in the relevant and better quality content and event curate & rank for better usage.

Quality Control: One of the primary challenges is maintaining the quality of contributions. When you open the design process to a large and diverse group of participants, it can be challenging to ensure that all submissions meet the desired standards. Some contributions may lack the necessary expertise or may not align with the project's goals

El crowdsourcing permite capitalizar la inteligencia colectiva para redise?ar procesos, pero entra?a desafíos gerenciales. Gestionar el volumen de ideas, filtrando las más valiosas; integrar soluciones fragmentadas en un todo armónico; resguardar propiedad intelectual y privacidad ante la colaboración masiva; y cuantificar mejoras concretas, son retos clave. Aprovechar la sabiduría de las multitudes sin ahogarse en ella, armonizar aportes individuales, proteger activos estratégicos y demonstrar beneficios tangibles, son principios cruciales para implementaciones responsables y resultados óptimos. Más que la tecnología, el liderazgo efectivo es la palanca.

It is ultimate important to keep the focus on the issues during crowdsourcing for process design. New ideas or perspectives are valued but focus should be there on the main issues. Challenge is to keep the discussions on track when experts meet together and proper integration of ideas/solutions generated.

Lack of alignment - Often, participants in a crowdsourcing effort are not fully aligned with the organization's goals and objectives - This misalignment can lead to suggestions and ideas that do not fit within the desired process design framework. Quality control - Ensuring the quality of inputs is a critical challenge in crowdsourcing for process design - The lack of expertise among the participants can result in subpar suggestions and ideas - Organizations must implement robust evaluation mechanisms to filter out low-quality submissions.

Starbucks - White cup contest is the perfect example of crowdsourcing. Starbucks’s signature white cups were serving as blank canvases for designers and artists to doodle on, so they got the idea to start a campaign around these simple designs. And in 2014, the “White Cup Contest” was born. Customers were encouraged to decorate their cup, take a photo, and submit it on social media with hashtag #whitecupcontest. Over the course of a few months, 4000 unique submissions were received.

Netflix Prize, In 2006, Netflix launched the Netflix Prize, a crowdsourcing competition aimed at improving its movie recommendation algorithm. Netflix offered a $1 million prize to the team or individual who could develop a recommendation algorithm that was 10% more accurate than their existing one. This initiative attracted data scientists and researchers from around the world and led to significant improvements in recommendation algorithms, benefiting Netflix's user experience

Crowdsourcing initiatives like NASA Tournament Lab, OpenIDEO, Innocentive, and Zooniverse have revolutionized process design. They've proved that collective intelligence can solve complex problems. NASA's approach highlights the power of crowdsourcing in innovation, while OpenIDEO uses it to tackle social issues. Innocentive and Zooniverse show the value of collaboration and shared purpose. These examples demonstrate how crowdsourcing can drive creativity and progress.

Here another example. Born in 2001, IBM InnovationJam? is a strategic online event that transforms companies through employee voice. It goes beyond mere ideation by gathering thousands in a focused "conversation," generating actionable insights with powerful analytics. This "serious research" event sparks cultural shifts, reveals change barriers, and delivers results in days, all while being scalable, globally accessible, and gamified for engagement. In short, InnovationJam? unlocks your organization's true potential through the power of collaborative innovation.

El Banco Mundial capitalizó inteligencia colectiva para aumentar precisión de algoritmos climáticos un 25%, impactando a agricultores vulnerables. La aseguradora Hokenke reinventó procesos de reclamos automotrices mediante ideas de empleados, clientes y talleres; redujo costos 18% y mejoró satisfacción. Target colaboró con proveedores para redise?ar procesos logísticos, optimizando inventarios 20%. Airbus y Shell implementaron plataformas de innovación abierta acelerando desarrollo de nuevos materiales. Casos que comprueban el poder del crowdsourcing para simplificar, abaratar y alinear procesos a propósitos concretos, al aprovechar conocimientos dispersos en la sociedad.

- I have to point out that tracking is one of the most important parts of crowdsourcing. You need to ensure that the audience understands and tracking the events of your project will help determine this. flexibility to constantly adjust your designs and ideas is also essential.

Successful crowdsourcing process design requires clear problem definition and goal-setting for participants to understand your needs. Choosing the right platform and format based on budget, timeline, and audience is crucial. Incentives play a key role in motivating contributors and fostering collaboration. Regular communication with the crowd, providing feedback and recognition, enhances engagement. Lastly, monitoring and evaluating results helps assess the initiative's effectiveness, efficiency, and impact.

One notable crowdsourcing initiative for process design is the "Foldit" platform, where users collaborate to predict protein structures, aiding bioengineering processes. Another success is the "Innocentive" platform, connecting chemical engineers with diverse challenges, fostering innovation. "Topcoder" engages a global community to solve complex algorithmic problems, applicable to optimization in process engineering. These initiatives leverage collective intelligence, tapping into diverse expertise for creative solutions in chemical process design.

Organizers should be focusing on the main issues and should be experienced enough to take the discussions on track if it deviates due to very new innovative thoughts. R&D crowdsourcing is different from process design which is more immediate business oriented than long term new thoughts. There should be a perfect balance in the discussions.

Clearly Define the Problem Before embarking on a crowdsourcing initiative, it is crucial to clearly define the problem at hand. A well-defined problem statement will guide participants in understanding the challenges and goals of the process design project. Clearly communicate the objectives, desired outcomes, and any constraints to ensure that contributors are aligned with the organization's vision. Choose the Right Platform Selecting the right platform for crowdsourcing is paramount. Consider the nature of the process design project and the target audience.

Crowdsourcing for process design will be a motivating factor for the young group to contribute with new perspectives. If the crowd involves with different market representations where the requirement/solutions/experience are different it will a great knowledge sharing forum to get the benefits maximized.

Blockchain for Trust and Transparency: Blockchain technology may be employed to enhance trust and transparency in crowdsourcing initiatives. It can provide a secure and immutable record of contributions, ensuring that participants are appropriately credited and rewarded.

- even though the trend is leaning towards AI people should consider that the main thing that people are looking for is human interaction. AI can be trained only to a certain extent so it is still important that the entire process is oversaw by someone specialized in human relations.

La comunicación fluida y asertiva más el entendimiento de todos los participes, es el primer paso para una plena identificación de los procesos y que estos aporten y soporten los niveles de entendimiento de la organización. Primero aprendimos a gatear y después tomamos equilibrio para dar pasos, de esta misma forma obran los procesos en las organizaciones, como elementos que llevan a elevar sus niveles de conocimiento y entendimiento.

Hay que tener en consideración que el Croudsourcing puede ser una herramienta bastante útil al momento de dise?ar un proceso, pero también es necesario conocer al tipo de personas que se está encuestando. Para dise?os de procesos simples no es necesario ser muy riguroso en la selección de personas que participen, pero si el dise?o de procesos es más complejo, se debe realizar un filtro dentro de la selección de personas que participarán, ya que es necesario determinar que tanto conocen sobre el tema que están comentando.

Considering the human-AI relationship, it's vital to explore ethical implications, emphasizing transparency and accountability in AI decision-making. Additionally, fostering a collaborative mindset where AI augments human capabilities rather than replaces them contributes to a more harmonious integration of technology into our daily lives. Striking the right balance between technological advancement and preserving human values remains a paramount consideration.