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What are the most important skills to teach volunteers during training?

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Volunteers are the backbone of many nonprofit organizations, providing valuable time, skills, and resources to support their mission and vision. However, not all volunteers are equally prepared, motivated, or effective in their roles, which can affect the quality and impact of their work. That's why it's essential to train your volunteers well, and equip them with the most important skills they need to succeed. In this article, we'll discuss what these skills are, and how you can teach them during your volunteer training sessions.

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David Peterson, PCC
Muneeb Galant
Claudia Loeber-Raab

Strategic Communications, Engagement & Relationship Catalyst | True Journalist | Visibility Architect for Change…

1 Communication skills

Communication is the key to any successful collaboration, especially in a nonprofit setting where you may have diverse volunteers with different backgrounds, perspectives, and expectations. Communication skills include listening, speaking, writing, and nonverbal cues, and they help your volunteers to understand and convey your organization's goals, values, and policies, as well as to interact effectively with staff, beneficiaries, donors, and other stakeholders. To teach communication skills to your volunteers, you can use various methods, such as role-playing scenarios, feedback sessions, group discussions, and online tools.

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Claudia Loeber-Raab

Strategic Communications, Engagement & Relationship Catalyst | True Journalist | Visibility Architect for Change Makers, Leaders & Organisations | AI Synergist | Storytelling Trailblazer | Women in Media State Commitee
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Communication is the linchpin of every successful collaboration, especially in nonprofits where volunteers are needed more than ever after a significant drop-off due to COVID. From experience & working in comms, the significance of effective onboarding & continuous engagement is so important. Personalised onboarding sessions with key stakeholders and peers, fostering a deep understanding of roles & building strong interpersonal connections are key: consistent check-ins, offering positive & encouraging feedback. Remember conversations are two-way streets: proactively ask about their interests, expertise, and aspirations like "What would you like to contribute?" It's all about creating a sense of belonging. Communication can do that.

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2 Teamwork skills

Teamwork is another essential skill for your volunteers, as they will often have to work with others to achieve a common objective, share resources and responsibilities, and solve problems. Teamwork skills include cooperation, coordination, conflict resolution, and leadership, and they help your volunteers to build trust, respect, and rapport with their colleagues, and to contribute to a positive and productive work environment. To teach teamwork skills to your volunteers, you can use activities that foster collaboration, such as icebreakers, team-building games, group projects, and peer mentoring.

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David Peterson, PCC
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Having fun as a volunteer is an important training aspect when teaching them about teamwork skills. It’s what changes it from volunteer work that benefits somebody into a positive atmosphere that drives impactful change for the community. Volunteers are not employees, and building rapport and relationships with other team members creates a sense of belonging and aspects of a tribe. They must also learn to deal with conflict and lead in a servant mindset. It’s pretty different in the corporate world and the work atmospheres or culture they may come from, so understanding what contributes to fostering collaboration and what tears it down is also equally important.

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Rev. Lex Cade-White MDiv, MPH, BCC

Providing spiritual and spirit care for the journeys people are on while they are on them.
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Many people down play the value of team building both for bonding and assessing someone’s gifts and potential in an organization and/or field.

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3 Adaptability skills

Adaptability is the ability to adjust to changing situations, expectations, and demands, and to cope with uncertainty, ambiguity, and stress. Adaptability skills are crucial for your volunteers, as they may face various challenges and opportunities in their roles, such as new tasks, deadlines, technologies, or contexts. Adaptability skills include flexibility, creativity, resilience, and learning, and they help your volunteers to embrace change, overcome obstacles, and improve their performance. To teach adaptability skills to your volunteers, you can use strategies that expose them to different scenarios, such as simulations, case studies, quizzes, and feedback.

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Rev. Lex Cade-White MDiv, MPH, BCC

Providing spiritual and spirit care for the journeys people are on while they are on them.
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In my experience volunteers who are flexible, agile and engaged are best. Through role play, scenarios you can do well. Flexibility is needed because a good volunteer can learn new skills to help in more areas.

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Dimitry Shlyonsky

PMO | ERP | ServiceNow | P&L | Sustainability
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Having led a couple of volunteer organizations what I've found is the most valuable skill from these bug hearted individuals is to stick to it. Apply problem solving skills or develop what you have in this area. Don't give up and figure out what you can gain from the experience. The end result of having this type of resilience despite not being compensated financially is character building. Intimately most early career volunteers are looking for a job in the field the work is in. This is your reward in time. Remember you're on the right track!

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4 Cultural awareness skills

Cultural awareness is the awareness and appreciation of the diversity and complexity of cultures, and the ability to interact respectfully and sensitively with people from different backgrounds, beliefs, and values. Cultural awareness skills are vital for your volunteers, as they may encounter people from various cultural groups in their roles, such as beneficiaries, donors, partners, or community members. Cultural awareness skills include empathy, curiosity, openness, and communication, and they help your volunteers to avoid stereotypes, biases, and misunderstandings, and to foster inclusion and harmony. To teach cultural awareness skills to your volunteers, you can use resources that educate them about different cultures, such as videos, articles, podcasts, and guest speakers.

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Rev. Lex Cade-White MDiv, MPH, BCC

Providing spiritual and spirit care for the journeys people are on while they are on them.
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I agree and believe it is a necessary skill for all levels of sustainability and retention institutions. Volunteers contribute to the wisdom and the healthy culture especially for NPOs

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Shruti Saxena, PMP

Program Director at Chicago Public Schools, Founder of Build Up Bold
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The bigger the gap between what the volunteers daily lives are like and the volunteer work they are doing, the more important this is. I have an example that still makes me cringe: when managing corporate volunteers at daycare centers for children of migrant laborers, one of them could not believe a child had never seen/eaten a strawberry. It made me realize that we had made many assumptions without training folks about who they were meeting, what they were doing, what to be mindful about, what to be kind about.

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5 Self-management skills

Self-management is the ability to manage oneself effectively and efficiently, and to take responsibility for one's actions, decisions, and results. Self-management skills are important for your volunteers, as they may have to work independently, remotely, or with minimal supervision in their roles, and to balance their volunteer commitments with their personal and professional obligations. Self-management skills include planning, organizing, prioritizing, time management, and self-motivation, and they help your volunteers to achieve their goals, meet their deadlines, and maintain their quality and integrity. To teach self-management skills to your volunteers, you can use tools that help them to plan and monitor their work, such as calendars, checklists, trackers, and reminders.

Training your volunteers well is not only beneficial for your organization, but also for your volunteers themselves, as it can enhance their satisfaction, engagement, and retention. By teaching them the most important skills they need to succeed, you can empower them to make a positive difference in your cause and in the world.

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Shruti Saxena, PMP

Program Director at Chicago Public Schools, Founder of Build Up Bold
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I think this works well with volunteers who are students or just getting started with their careers: self-management skills go a long way in volunteering, in professional life and personal life as well. Helping them set a goal and learn to be accountable without needing constant follow up would be a goal beneficial for them.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Muneeb Galant
(已编辑)
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Soft skills such as flexibility, analytical thinking, working independently, project management and communication are skills important to be taught as you wear so much hats as a volunteer. Training should always be a mix of theory and on the job training. Here is a 5 step plan to start with any development: 1. Identify a skill 2. Find a learning journey 3. Practice and practice some more 4. Observe others and adapt to you 5. Get regular feedback to help you improve

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What are the most important skills to teach volunteers during training?

1

2

3

4

5

6

1 Communication skills

2 Teamwork skills

3 Adaptability skills

4 Cultural awareness skills

5 Self-management skills

6 Here’s what else to consider

Non-profit Leadership

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What are the most important skills to teach volunteers during training?

1

2

3

4

5

6

1 Communication skills

2 Teamwork skills

3 Adaptability skills

4 Cultural awareness skills

5 Self-management skills

6 Here’s what else to consider

Non-profit Leadership

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感谢您的反馈

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