Outsourcing FM services can be a smart move for property managers who want to save time, money, and hassle. But how do you choose the right provider for your needs? In this article, we'll cover the most important factors to consider when outsourcing FM services, such as:
The first factor to consider is the scope and quality of the services you need. Do you want a full-service provider who can handle everything from maintenance and repairs to security and cleaning? Or do you prefer a specialized provider who can focus on a specific area, such as landscaping or HVAC? You also need to define the quality standards and performance indicators that you expect from the provider, and how they will be measured and reported.
Na hora de contratar, o FM precisa ter um escopo com todos os servi?os que ele precisa, e esse documento deve ser enviado para a proponentes, para que todos os or?amentos sejam balizados tecnicamente e n?o haja discrepancia de servi?os e consequentemente de valores. Isso vai facilitar, "laranja será comparada com laranja"
When determining your service provider, it's vital to evaluate service scope and quality. Consider if you need comprehensive support covering maintenance, security, and more, or specialized assistance like landscaping or HVAC. Clearly define quality benchmarks and performance metrics. Determine how these will be assessed and communicated regularly. This ensures alignment between your expectations and the provider's deliverables, fostering a successful partnership.
First and foremost you need to determine what works you want to outsource. Do you want one provider that looks after everything? Or do you want multiple specialised providers? How much time and energy do you have to commit to managing multiple expert providers? If your staff resources are stretched, it may be best to choose a full-service provider to minimise time and resources spent managing multiple relationships. Budget will pay a big part in your scope and quality too.
The second factor to consider is the cost and value of the outsourcing contract. How much are you willing to pay for the services, and what are the benefits and risks of outsourcing? You need to compare the costs of outsourcing with the costs of in-house FM, and factor in the potential savings, efficiencies, and improvements that outsourcing can bring. You also need to negotiate the terms and conditions of the contract, such as the duration, payment schedule, and termination clauses.
O custo deve ser o último ponto avaliado pelo contratante. Antes ele precisa analisar a proposta técnica, os materiais que ser?o utilizados, as técnicas que ser?o aplicadas, quais profissionais estar?o envolvidos, qual a certifica??o de cada profissional, e ent?o comparar "laranja com laranja" e por último, deve olhar os custos e o valor da proposta.
When evaluating outsourcing, the cost and value of the contract are pivotal. Balancing the expense against potential gains is critical. Comparing outsourcing expenses with in-house facilities management (FM) costs is vital. Factor in potential savings, efficiencies, and enhancements. Negotiating contract terms like duration, payment structure, and termination clauses is crucial. Analyze benefits versus risks meticulously to ensure a well-informed decision that optimizes both financial investment and service quality.
A cost benefit analysis is critical to help you achieve your goals. You need to carefully weigh up the costs and benefits to ensure you are a making a financially viable choice to benefit your operations. Is it more cost effective and efficient to hire specialist staff, or is it best to outsource to professionals? Every business is different - carefully analyse your business first to ensure you get the best outcomes.
The third factor to consider is the communication and collaboration between you and the provider. How often and how will you communicate with the provider, and who will be your main point of contact? How will you resolve any issues or disputes that may arise? How will you monitor and evaluate the provider's performance and feedback? You need to establish a clear and consistent communication channel and a collaborative relationship with the provider, based on trust and transparency.
Establishing a robust communication framework is pivotal when partnering with a provider. Regular communication frequency, a designated contact person, and dispute resolution mechanisms are crucial. Create a clear channel for feedback and performance evaluation. Transparency and trust are foundational. Timely addressing issues fosters a healthy collaboration. Clarity in roles and responsibilities ensures smoother operations. Consistent dialogue promotes mutual understanding, enhancing the provider-client relationship.
The fourth factor to consider is the compliance and risk management of the outsourcing contract. How will you ensure that the provider complies with all the relevant laws, regulations, codes, and standards that apply to your property and industry? How will you protect your property, assets, data, and reputation from any potential risks or liabilities that may result from outsourcing? You need to verify the provider's credentials, certifications, insurances, and references, and have a contingency plan in case of emergencies or disruptions.
The fifth factor to consider is the innovation and flexibility of the provider. How will the provider adapt to your changing needs and expectations, and the evolving market trends and technologies? How will the provider offer you new solutions, ideas, or opportunities that can enhance your property's value, performance, or sustainability? You need to look for a provider who can demonstrate innovation and flexibility, and who can align with your goals and vision.
Most providers can do the necessary specialist FM work adequately - but are they supported by good systems? Are they tech savvy? Do their values align with your expectations? Do they provide ongoing staff training and development to ensure they are always at the forefront of their industry, enabling you and your properties to remain leading edge and competitive? Do your research carefully! All businesses need to evolve to stay relevant - make sure your chosen FM contractors can demonstrate that they do this.
The sixth factor to consider is the culture and fit of the provider. How will the provider fit into your organizational culture, values, and mission? How will the provider interact with your staff, tenants, customers, and stakeholders? How will the provider represent your brand and image? You need to find a provider who can integrate well with your culture and fit, and who can create a positive impression and experience for your property.
Além de todos esses pontos, é importante que o contratante saiba o tamanho da empresa, e quais clientes ele atende, isso vai impactar no valor do contrato.