What are the most effective ways to use data to show BPO's impact on KPIs?

1 Define your objectives and KPIs

Before you collect and analyze any data, you need to have a clear understanding of your objectives and KPIs. What are the specific goals and outcomes that you want to achieve with BPO? How will you measure and evaluate your progress and performance? How will you align your data with your stakeholders' expectations and needs? By defining your objectives and KPIs, you can focus on the most relevant and meaningful data for your BPO presentation.

2 Choose the right data sources and methods

Once you have your objectives and KPIs, you need to choose the right data sources and methods to collect and process your data. Depending on your BPO scope and domain, you may have access to different types of data, such as operational, financial, customer, employee, or quality data. You also need to decide on the best methods to gather and analyze your data, such as surveys, interviews, audits, reports, dashboards, or analytics tools. You should aim to use data sources and methods that are credible, accurate, timely, and consistent.

3 Visualize and communicate your data

The next step is to visualize and communicate your data in a way that is clear, concise, and compelling. You should use appropriate charts, graphs, tables, or infographics to display your data and highlight the key trends, patterns, and insights. You should also use simple and precise language to explain your data and how it relates to your objectives and KPIs. You should avoid using jargon, acronyms, or technical terms that may confuse or bore your audience. You should also provide context and comparison for your data, such as benchmarks, baselines, or targets.

4 Tell a story with your data

Telling a story with data is an effective way to demonstrate the impact of BPO on KPIs. A story can help you engage your audience emotionally and logically, as well as persuasively showcase the benefits and challenges of your BPO journey. To tell a story with data, you should use a simple structure, such as introducing your objectives and KPIs, describing the problem or opportunity that prompted you to use BPO, explaining how you implemented and managed your BPO solution, showing how your BPO solution improved your KPIs and added value to your business, and summarizing your main points and calling for action or feedback.

5 Update and improve your data

Finally, you should update and improve your data regularly to keep your BPO presentation relevant and accurate. You should monitor and track your data over time and report any changes or deviations from your objectives and KPIs. You should also seek feedback and suggestions from your stakeholders and audience on how to improve your data quality, analysis, and presentation. You should also look for new data sources and methods that can enhance your BPO presentation and impact.

6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?